Customer services consultant - Required for this lovely niche travel company based in a great location in central Cambridge. They are looking for someone from a travel industry background to work either full or part time. Hybrid, salary up to £32,000 plus benefits.
Customer services consultants duties
-Manage and amend customer bookings, including special request and reservations changes
-Respond promptly to customer enquiries by email and phone
-Proactively manage customer requests and resolve issues when needed
-Monitor and respond to customer reviews
Customer services consultants skills required
-Previous experience in a customer services role within the travel industry
-Excellent written and verbal communication skills
-A natural problem solver
-Strong organisation skills
-Ideally fluent in either French or Dutch, but this is not essential
Additional information
-They are happy to look at part time or full time
-Hybrid
-Benefits including pension, company laptop, 50% Discount on holidays
-Between April and Nov, every two week you will need to cover between 3pm and 7pm on Saturdays, the 4 hours will be given back during the week
If you are interested in the above role please apply online quoting DT61024
Customer Services in Cambridge employer: C&M Travel Recruitment Careers
Join a dynamic and innovative global adventure travel company that values its employees by offering a supportive work culture and numerous growth opportunities. With a hybrid working model based in London, you will enjoy a competitive salary, generous holiday allowance, and unique benefits such as familiarisation trips and wellbeing days, making it an excellent place for those seeking meaningful and rewarding employment.
Contact Details:
C&M Travel Recruitment Careers Recruitment Team
