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- Tasks: Create unforgettable holiday experiences and tailor-made itineraries for customers.
- Company: Join a prestigious tour operator known for diverse and exciting travel options.
- Benefits: Enjoy hybrid working, generous holiday allowance, and exclusive employee discounts.
- Why this job: Be part of a passionate team that values exceptional customer service and travel expertise.
- Qualifications: Experience in travel sales and a strong passion for travel are essential.
- Other info: Flexible working hours with a supportive training programme and birthday day off.
The predicted salary is between 24000 - 25000 £ per year.
Are you a passionate travel expert with experience of creating unforgettable holiday experiences? We are working with a prestigious well-established tour operator offering a wide range of holidays, from cultural tours and city breaks to luxury beach escapes and island adventures. They are currently seeking Travel Specialists to join their team and assist in creating memorable holiday experiences for their customers. Basic salary of circa £25k and lucrative monthly commission, hybrid working – minimum of 1 day per week in the office.
Role & Responsibilities:
- Engage with customers and travel agents to create tailor-made & package holidays.
- Deal with incoming calls and emails and proactively follow up on warm leads to achieve and exceed sales targets.
- Obtain detailed customer requirements and deliver exceptional service to create tailored holiday experiences.
- Use booking systems to book all elements of a customer's holiday.
- Identify new sales opportunities to drive repeat business.
- Provide outstanding customer service from initial inquiry to post-travel support.
Skills & Experience Required:
- Proven travel sales experience, from tour operations, retail travel or travel homeworking with a sales focused / target driven approach.
- A passion for travel and strong varied destination knowledge.
- A desire to provide exceptional customer service at every touch point throughout the booking and post-sales journey.
- Excellent communication skills with the ability to build a strong rapport with customers over the phone and email.
- Ability to manage and prioritise workload, highly organised with a flexible and adaptable work style.
- Strong attention to detail with accurate grammar and numerical skills.
- A motivated, results-driven mindset with a can-do attitude.
- Proficiency in Microsoft applications and the ability to learn new systems quickly.
- Experience using a GDS system such as Amadeus is beneficial but not essential.
Additional Information:
- Basic salary of £24k to £25k (depending on experience) plus tiered monthly commission and lucrative uncapped OTE.
- Hybrid working, minimum of 1 day per week in the office, 4 days from home.
- 9 to 5.30 Monday to Saturday (maximum of 2 Saturdays worked per month). Sundays on a rota during January & February only.
- 25 days holiday (increasing with service up to an extra 3 days) & holiday purchase scheme.
- Birthday day off.
- Exclusive employee discounts, travel offers & ad hoc incentives.
- Comprehensive induction, ongoing training, and access to an in-house learning & development program.
If you have a passion for travel, sales, and delivering exceptional customer experiences, we’d love to hear from you! Please apply for the position of Travel Specialist online or email your CV to (url removed).
Travel Specialist employer: C&M Travel Recruitment
Contact Detail:
C&M Travel Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Specialist
✨Tip Number 1
Familiarise yourself with popular travel destinations and current trends in the travel industry. This knowledge will help you engage confidently with customers and demonstrate your expertise during any interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Role-play scenarios with friends or family to enhance your ability to build rapport and provide exceptional customer service.
✨Tip Number 3
Network with other travel professionals and join relevant online communities. This can provide insights into the role and may even lead to referrals or recommendations for the position.
✨Tip Number 4
Research the company thoroughly, including their values, mission, and the types of holidays they offer. Tailoring your approach to align with their brand will show your genuine interest and commitment to the role.
We think you need these skills to ace Travel Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your travel sales experience and showcases your passion for travel. Include specific examples of how you've created memorable holiday experiences or exceeded sales targets in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the Travel Specialist role. Mention your understanding of the company's offerings and how your skills align with their requirements, particularly in customer service and sales.
Showcase Communication Skills: In your application, emphasise your excellent communication skills. Provide examples of how you've built rapport with customers over the phone and via email, as this is crucial for the role.
Highlight Attention to Detail: Demonstrate your strong attention to detail in your application. Ensure your documents are free from errors and clearly formatted, as this reflects your organisational skills and professionalism.
How to prepare for a job interview at C&M Travel Recruitment
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences and how they have shaped your understanding of different destinations. This will demonstrate your genuine interest in the role and help you connect with the interviewer.
✨Highlight Your Sales Experience
Be prepared to discuss your previous sales experience in detail. Provide specific examples of how you've met or exceeded sales targets in the past, especially in a travel-related context. This will show that you have the skills necessary to succeed as a Travel Specialist.
✨Demonstrate Excellent Communication Skills
Since the role involves engaging with customers and travel agents, practice articulating your thoughts clearly and confidently. Use role-play scenarios to simulate customer interactions, showcasing your ability to build rapport and provide exceptional service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of scenarios where you had to handle difficult situations or tailor a holiday experience to meet specific customer needs. This will illustrate your adaptability and attention to detail.
