Head of Retail & Travel Operations

Location: Yorkshire, Office base with flexibility Head of Retail & Travel Operations About the Role: An exciting opportunity has become available for a talented and experienced General Manager to lead a well-established and growing multi-channel travel business. This role is ideal for a senior travel industry professional who thrives in a dynamic environment, enjoys leading diverse teams, and is passionate about growth and innovation in leisure travel. You will be responsible for managing day-to-day operations across retail sales, administration, marketing, and a rapidly expanding homeworking division. This role combines strategic leadership with hands-on business development and offers significant autonomy to shape the future of the business. Head of Retail & Travel Operations Key Responsibilities: Lead and manage a small in-house call centre and admin team to achieve and exceed sales targets Develop and execute marketing strategies across digital and traditional platforms Oversee website management and content for multiple travel brands Expand and support a national network of homeworkers, including recruitment, onboarding, and training Manage key financial functions including budgeting, invoicing, and commission payments Identify and launch new product opportunities, with a focus on high-margin offerings such as cruise and long-haul travel Collaborate with stakeholders and suppliers to drive commercial performance Head of Retail & Travel Operations Skills and Experience: Strong experience in retail travel management, or call centre, or homeworking environments Proven leadership skills with the ability to inspire and develop teams Commercially driven with a strong track record in achieving sales and growth targets Excellent understanding of leisure travel products and customer expectations Confident managing financial operations and performance reporting Creative thinker with experience in marketing, digital engagement, and customer acquisition Head of Retail & Travel Operations Additional Info: Competitive salary package dependant on experience Performance-related bonus Travel industry perks and holiday concessions Office based in Yorkshire with flexibility The opportunity to shape and grow an already successful business