Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers with travel advice and bookings via various channels.
- Company: Join a leading online marketplace for tailor-made travel experiences.
- Benefits: Enjoy remote work, 26 days holiday, and a supportive team environment.
- Why this job: Be part of a dynamic team that values customer relationships and cultural exchange.
- Qualifications: Experience in customer service or travel, excellent communication skills, and calm under pressure.
- Other info: This is a 12-month contract, working 30 hours per week, including Sundays.
The predicted salary is between 20100 - 25000 £ per year.
Customer Success Executive – Fully remote – 30 hours per week Our client is one of the leading online marketplaces for tailormade travel and are seeking a Customer Success Executive to join their team. The role is a 12 month temporary contract and you will be working 30 hours per week with a salary of up to £33,500 pro rata dependent on experience. Customer Service Executive responsibilities: Assist customers with travel advice, bookings, and questions across phone, video, email & social channels Deliver confident, thoughtful service that anticipates needs and inspires trust Build lasting relationships with local agencies worldwide Handle feedback and complaints with empathy and precision Collaborate with internal teams and agencies to provide timely, fair solutions Monitor and respond to reviews on platforms like Trustpilot, Customer Service Executive skills required: Solid experience in customer service or travel industry Excellent communication skills both written and verbal - German is a bonus Calm under pressure, with excellent interpersonal skills Experience handling complaints and intercultural communication Familiar with Google Suite, project management platforms Additional information: Fixed term contract – 30 hours per week inclusive of 4hrs work on Sundays A well set up remote work environment and supportive team 26 days holidays per year + public holidays Salary up to £33,500 pro rata dependent on experience
Customer Success Executive employer: C&M Travel Recruitment
Contact Detail:
C&M Travel Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive
✨Tip Number 1
Familiarise yourself with the travel industry and current trends. Being knowledgeable about popular destinations, travel regulations, and customer preferences will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills, especially in handling complaints and providing solutions. Role-playing scenarios with friends or family can help you articulate your thoughts clearly and confidently.
✨Tip Number 3
Showcase your ability to build relationships by preparing examples of how you've successfully collaborated with teams or clients in the past. This will demonstrate your interpersonal skills and your fit for a customer-centric role.
✨Tip Number 4
Research our company culture and values at StudySmarter. Understanding what we stand for will allow you to tailor your responses during interviews and show that you're genuinely interested in being part of our team.
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or the travel industry. Use specific examples that demonstrate your communication skills and ability to handle complaints.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and travel. Mention how your skills align with the responsibilities listed in the job description, and express your enthusiasm for the role.
Highlight Language Skills: If you have proficiency in German or any other languages, be sure to mention this in your application. It can set you apart from other candidates and is a valuable asset for the role.
Showcase Interpersonal Skills: In your application, provide examples of how you've successfully built relationships with customers or colleagues. This will demonstrate your ability to deliver thoughtful service and handle feedback with empathy.
How to prepare for a job interview at C&M Travel Recruitment
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service or the travel industry. Be prepared to share specific examples of how you've successfully assisted customers, handled complaints, and built relationships.
✨Demonstrate Excellent Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly and confidently. If you speak German, mention it during the interview as it could give you an edge.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle difficult situations. Think of scenarios where you had to manage complaints or provide solutions under pressure, and be ready to discuss how you approached them.
✨Familiarise Yourself with the Company
Research the company and its services thoroughly. Understanding their marketplace and customer base will help you tailor your responses and show genuine interest in the role.
