At a Glance
- Tasks: Deliver top-notch customer service while calibrating and validating lab equipment across Central Scotland.
- Company: Join C&M Scientific, the UK's largest independent supplier of lab equipment.
- Benefits: Enjoy a competitive salary, company vehicle, private medical care, and generous leave.
- Other info: Be part of a friendly team with great career growth opportunities.
- Why this job: Make a real impact in the scientific community while developing your skills.
- Qualifications: Relevant experience or qualifications, strong communication, and problem-solving skills required.
The predicted salary is between 30000 - 40000 € per year.
Are you an experienced and self-motivated Field Service Engineer? Do you put the customer at the heart of everything you do and have a true passion to provide a second to none customer experience? Then C&M Scientific– part of Scientific Laboratory Supplies (SLS) is the right fit for you. Join us and contribute to our mission of being the UK's largest independent supplier and service provider of laboratory equipment.
This is a full-time field-based role, supporting customers across Central Scotland and surrounding areas. You will be on the road 5 days per week, with occasional overnight stays required. Being an experienced Instrument calibration/validation technician and based from home, you will travel to your customer appointments, delivering excellent customer service at all times. You will be tasked with the Validation, re-qualification and calibration of laboratory equipment in universities, hospitals, and other laboratory environments. You will work closely with your fellow Field Engineers, supporting them with projects and maintaining great communication with the service administration team based in Livingston.
We will supply you with the tools and test equipment you require as well as a company vehicle in order to fulfil your role to the very highest standard. Previous experience working within a similar industry would be beneficial, although full training will be provided.
The Ideal Candidate
- Relevant qualifications or equivalent experience.
- Be able to coordinate your own work schedule with a proactive approach and in a highly organised manner.
- Ability to troubleshoot analytically and problem-solve.
- Excellent verbal, written and communication skills.
- Assuring the highest level of Customer Experience to achieve customer satisfaction and loyalty.
- Producing and supplying timely and accurate reports of your activities to the customer and administration team: e.g. electronic service/calibration reports and expense submissions.
- A strong team player, working remotely with the ability to connect with colleagues and management.
- Self-motivated, and ability to work under pressure.
- Full driving license required.
As part of the SLS Group and a leader of onsite engineering support for laboratory equipment, C&M Scientific Ltd work with scientists and laboratory professionals, helping them stay productive and aligned to regulatory accreditation standards. Our multi-disciplinary service and product range, combined with highly trained and experienced service/calibration engineers, administration, and Management teams, C&M Scientific Ltd are able to provide a one stop shop, from the supply of new laboratory equipment to installation, validation, calibration, ongoing maintenance and repairs.
Alongside our commitment to your professional and personal development, we also offer a generous benefits package including:
- Competitive salary plus overtime
- Company Vehicle, mobile phone and tablet
- 25 days annual leave plus Bank Holidays
- Company pension
- Private medical care scheme
- Enhanced Maternity and Paternity leave
- Small, friendly, and sociable team environment
- Company profit bonus schemes
- Career opportunities for development and progression
Field Services Engineer in Scotland employer: C&M Scientific Ltd
C&M Scientific, part of Scientific Laboratory Supplies, is an exceptional employer for Field Service Engineers, offering a supportive and friendly work environment across Central Scotland. With a strong focus on employee growth, we provide comprehensive training, a competitive salary, and a generous benefits package that includes a company vehicle, private medical care, and opportunities for career progression. Join our dedicated team and contribute to delivering outstanding customer experiences in the laboratory equipment sector.
StudySmarter Expert Advice🤫
We think this is how you could land Field Services Engineer in Scotland
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Field Services Engineer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer service and technical skills. We recommend doing mock interviews with friends or using online resources to boost your confidence and nail that customer experience aspect.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you’ve tackled challenges in previous roles. This will demonstrate your analytical abilities and how you put customers at the heart of everything you do.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company right from the start.
We think you need these skills to ace Field Services Engineer in Scotland
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through. We want to see how you put the customer at the heart of everything you do, so share specific examples that highlight your dedication to providing an exceptional experience.
Tailor Your CV:Make sure your CV is tailored to the Field Services Engineer role. Highlight relevant experience in instrument calibration and validation, and don’t forget to mention any previous roles where you’ve demonstrated excellent communication skills and teamwork.
Be Organised:Since this role requires a proactive approach and great organisational skills, showcase your ability to coordinate your work schedule effectively. Mention any tools or methods you use to stay organised and manage your time efficiently.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at C&M Scientific Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to instrument calibration and validation. Familiarise yourself with the types of laboratory equipment you'll be working with, as well as any relevant regulations. This will not only help you answer technical questions but also show your passion for the role.
✨Customer-Centric Mindset
Since customer experience is key for this position, think of examples from your past roles where you went above and beyond for a customer. Be ready to discuss how you handle difficult situations and ensure customer satisfaction, as this will demonstrate that you truly put the customer at the heart of what you do.
✨Organised and Proactive
Prepare to talk about how you manage your time and schedule, especially since this role involves travelling and working independently. Share specific strategies you use to stay organised and proactive, which will highlight your ability to coordinate your work effectively.
✨Team Player Vibes
Even though this is a field-based role, teamwork is still crucial. Think of instances where you've collaborated with colleagues or supported them in projects. Emphasising your communication skills and ability to connect with others will show that you're a strong team player, even when working remotely.
