At a Glance
- Tasks: Provide top-notch customer service while calibrating and validating lab equipment across Central Scotland.
- Company: Join C&M Scientific, a leading independent supplier of laboratory equipment in the UK.
- Benefits: Enjoy competitive salary, company vehicle, private medical care, and generous leave.
- Other info: Be part of a friendly team with great career growth opportunities and ongoing training.
- Why this job: Make a real difference in the lab environment while developing your skills in a supportive team.
- Qualifications: Relevant experience or qualifications, strong communication skills, and a proactive approach.
The predicted salary is between 30000 - 40000 € per year.
Are you an experienced and self-motivated Field Service Engineer? Do you put the customer at the heart of everything you do and have a true passion to provide a second to none customer experience? Then C&M Scientific– part of Scientific Laboratory Supplies (SLS) is the right fit for you. Join us and contribute to our mission of being the UK's largest independent supplier and service provider of laboratory equipment.
This is a full-time field-based role, supporting customers across Central Scotland and surrounding areas. You will be on the road 5 days per week, with occasional overnight stays required. Being an experienced Instrument calibration/validation technician and based from home, you will travel to your customer appointments, delivering excellent customer service at all times. You will be tasked with the Validation, re-qualification and calibration of laboratory equipment in universities, hospitals, and other laboratory environments. You will work closely with your fellow Field Engineers, supporting them with projects and maintaining great communication with the service administration team based in Livingston.
We will supply you with the tools and test equipment you require as well as a company vehicle in order to fulfil your role to the very highest standard. Previous experience working within a similar industry would be beneficial, although full training will be provided.
The Ideal Candidate
- Relevant qualifications or equivalent experience.
- Be able to coordinate your own work schedule with a proactive approach and in a highly organised manner.
- Ability to troubleshoot analytically and problem-solve.
- Excellent verbal, written and communication skills.
- Assuring the highest level of Customer Experience to achieve customer satisfaction and loyalty.
- Producing and supplying timely and accurate reports of your activities to the customer and administration team: e.g. electronic service/calibration reports and expense submissions.
- A strong team player, working remotely with the ability to connect with colleagues and management.
- Self-motivated, and ability to work under pressure.
- Full driving license required.
About Us
As part of the SLS Group and a leader of onsite engineering support for laboratory equipment, C&M Scientific Ltd work with scientists and laboratory professionals, helping them stay productive and aligned to regulatory accreditation standards. Our multi-disciplinary service and product range, combined with highly trained and experienced service/calibration engineers, administration, and Management teams, C&M Scientific Ltd are able to provide a one stop shop, from the supply of new laboratory equipment to installation, validation, calibration, ongoing maintenance and repairs.
Alongside our commitment to your professional and personal development, we also offer a generous benefits package including:
- Competitive salary plus overtime
- Company Vehicle, mobile phone and tablet
- 25 days annual leave plus Bank Holidays
- Company pension
- Private medical care scheme
- Enhanced Maternity and Paternity leave
- Small, friendly, and sociable team environment
- Company profit bonus schemes
- Career opportunities for development and progression
Field Services Engineer employer: C&M Scientific Ltd
C&M Scientific, part of Scientific Laboratory Supplies, is an exceptional employer for Field Service Engineers, offering a supportive and dynamic work environment across Central Scotland. With a strong focus on customer satisfaction, we provide comprehensive training, a competitive salary, and a generous benefits package that includes a company vehicle, private medical care, and opportunities for career progression within a friendly team. Join us to be part of a mission-driven company that values your professional growth and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Field Services Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Field Services Engineer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios specific to field service roles. Think about how you can showcase your customer service skills and technical expertise. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Apply through our website for the best chance at landing that dream job! We love seeing applications come directly from motivated candidates like you. Plus, it shows you’re serious about joining our team at C&M Scientific!
We think you need these skills to ace Field Services Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Field Services Engineer role. Highlight any relevant qualifications or previous experience in instrument calibration and customer service to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for providing excellent customer experiences and how you can contribute to our mission at C&M Scientific. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Communication Skills:Since this role involves a lot of interaction with customers and team members, make sure your written application demonstrates your excellent communication skills. Use clear and concise language to convey your ideas effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process. We can’t wait to hear from you!
How to prepare for a job interview at C&M Scientific Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to instrument calibration and validation. Familiarise yourself with the types of laboratory equipment you'll be working with, as well as any relevant regulations. This will not only help you answer questions confidently but also show your passion for the role.
✨Customer-Centric Mindset
Since customer experience is key for this position, think of examples from your past where you've gone above and beyond for a client. Be ready to discuss how you handle difficult situations and ensure customer satisfaction. This will demonstrate that you truly put the customer at the heart of everything you do.
✨Show Your Organisational Skills
As a Field Service Engineer, you'll need to manage your own schedule effectively. Prepare to talk about how you prioritise tasks and stay organised while on the road. You might even want to share specific tools or methods you use to keep track of appointments and reports.
✨Team Player Vibes
Even though this role involves a lot of independent work, teamwork is still crucial. Think of instances where you've collaborated with colleagues, especially in remote settings. Highlight your communication skills and how you maintain strong relationships with your team, as this will show you're a great fit for their friendly environment.
