Travel Store Manager

Travel Store Manager

We are looking for an inspirational and commercially focused Travel Store Manager to lead a successful retail travel agency, driving sales performance, developing a high performing team and delivering exceptional customer experiences.

This is a fantastic opportunity for an experienced travel professional with strong leadership skills who is passionate about achieving results while helping customers create unforgettable tailor made holidays.

Travel Store Manager - Role & Responsibilities

• Lead, motivate and develop a high performing team, creating a positive sales culture that delivers exceptional customer service and commercial results.
• Drive store performance by achieving and exceeding sales, conversion and profitability targets while maximising revenue opportunities.
• Oversee the daily operation of the store, ensuring compliance with company policies, operational standards, financial controls and health and safety requirements.
• Deliver outstanding customer experiences by maintaining high service standards, supporting the resolution of customer issues and ensuring a seamless end to end booking journey.
• Coach, train and support team members through regular performance management, development opportunities and succession planning initiatives.
• Drive local business growth through marketing initiatives, events, promotional activity and community engagement to increase enquiries and footfall.
• Analyse business performance, identify improvement opportunities and implement effective solutions to enhance operational efficiency and commercial success.
• Work collaboratively with colleagues and stakeholders across the business, embracing new technology and supporting wider company initiatives.

Travel Store Manager - Skills & Experience Required

• Previous management experience within the travel industry, with a proven track record of achieving and exceeding sales targets.
• Strong leadership and people management skills with experience developing and motivating successful sales teams.
• Commercially astute with experience managing KPIs, profitability and business performance.
• Passion for travel and delivering exceptional customer experiences.
• Excellent communication, coaching and influencing skills.
• Strong organisational, analytical and problem solving abilities.
• Ability to effectively manage multiple priorities in a fast paced sales environment.
• Self motivated, target driven and capable of leading from the front.
• Good working knowledge of Microsoft Office and sales management systems.

Travel Store Manager - Additional Information

• Competitive salary of £35,000 to £37,000 plus uncapped commission and fantastic OTE.
• Office based 37.5 hours per week: Monday to Friday 9 to 5.30 or 9.30 to 6.
• Weekend working on a rota: Saturdays 9 to 5.30 and Sundays worked from home 10 to 4.
• Opportunity to work with a well established and respected travel brand in a supportive team environment with clear career progression opportunities.
• Regular fam trips, incentives, promotions and sales campaigns.
• Ideal for experienced Retail Travel Managers, Branch Managers, Assistant Managers ready for the next step, Travel Store Managers and Travel Team Leaders.
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