At a Glance
- Tasks: Assist customers with insurance quotes and queries, ensuring a smooth experience.
- Company: Specialist travel insurance company with a focus on customer care.
- Benefits: Up to £28,000 salary, performance bonuses, and 29 days holiday.
- Other info: Enjoy a casual dress code and bi-annual team socials.
- Why this job: Join a supportive team and make a difference in customer experiences.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 25000 - 28000 £ per year.
Our client is a specialist travel insurance company and are seeking a Customer Care Executive to join their team in Stockport. You will be the first point of contact for customers providing insurance quotes and any pre or post enquiries. The role is Monday‑Friday based in the office and comes with a salary of up to £28,000 dependent on experience.
Customer Care Executive responsibilities:
- Handle inbound sales & customer queries by phone and email
- Create accurate quotes & set up policies
- Process upgrades, amendments, payments, cancellations & refunds
- Work with underwriters to find the right solutions
- Build strong product knowledge and use internal systems confidently
- Meet daily targets and deliver great customer experiences
Customer Care Executive skills required:
- Customer service experience
- Strong communication & sales confidence
- Ability to multitask in a fast‑paced environment
- Good Microsoft Office skills
- Positive attitude, great organisation & eagerness to learn
- Understanding of GDPR
- GCSE-level education (or equivalent)
Additional information:
- Competitive salary + performance bonuses
- Company pension
- 20 days holiday + bank holidays + your birthday off (29 total)
- Monday–Friday hours, no weekends
- Casual dress code
- Bi-annual team socials
Insurance Customer Care Specialist | Quotes & Sales (Mon–Fri) in Stockport employer: CM recruitment
Join a dynamic team at a leading travel insurance company in Stockport, where your role as an Insurance Customer Care Specialist will be pivotal in delivering exceptional service to our customers. Enjoy a supportive work culture that prioritises employee growth with competitive salaries, performance bonuses, and generous holiday allowances, including your birthday off. With a focus on teamwork and a casual dress code, this is an excellent opportunity for those looking to thrive in a fast-paced environment while making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Customer Care Specialist | Quotes & Sales (Mon–Fri) in Stockport
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries, it's crucial to sound confident and friendly. Role-play with a friend or family member to get comfortable with common questions and scenarios.
✨Tip Number 3
Be ready to showcase your multitasking abilities! During interviews, share examples of how you've juggled multiple tasks in a fast-paced environment. This will demonstrate that you can handle the demands of the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Insurance Customer Care Specialist | Quotes & Sales (Mon–Fri) in Stockport
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Care Executive role. We love enthusiasm, so let your personality come through while keeping it professional.
Show Off Your Communication Skills:Since you'll be handling customer queries, it's crucial to demonstrate your strong communication skills in your application. Whether it's through your writing style or examples of past experiences, make sure we can see your confidence!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at CM recruitment
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of travel insurance. Understand the basics of quotes, policies, and common customer queries. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and sales. Think about how you would handle specific scenarios, like a difficult customer or a complex query. Practising your responses will help you articulate your thoughts clearly during the interview.
✨Show Off Your Skills
Highlight your customer service experience and any relevant skills, especially your communication and multitasking abilities. Be ready to provide examples of how you've successfully handled customer queries in the past, as this will demonstrate your capability for the role.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could be about the company culture, team dynamics, or growth opportunities. It shows that you're engaged and serious about the position, which can leave a positive impression.
