At a Glance
- Tasks: Be the friendly voice for customers, handling queries and providing insurance quotes.
- Company: Join a specialist travel insurance company with a supportive team in Stockport.
- Benefits: Earn up to £28,000, enjoy performance bonuses, and 29 days holiday including your birthday!
- Other info: Enjoy Monday to Friday hours, no weekends, and bi-annual team socials!
- Why this job: Make a difference by delivering excellent customer experiences in a fun, casual environment.
- Qualifications: Customer service experience and strong communication skills are a must.
The predicted salary is between 25000 - 28000 £ per year.
Our client is a specialist travel insurance company and are seeking a Customer Care Executive to join their team in Stockport. You will be the first point of contact for customers providing insurance quotes and any pre or post enquiries. The role is Monday‑Friday based in the office and comes with a salary of up to £28,000 dependent on experience.
Customer Care Executive responsibilities:
- Handle inbound sales & customer queries by phone and email
- Create accurate quotes & set up policies
- Process upgrades, amendments, payments, cancellations & refunds
- Work with underwriters to find the right solutions
- Build strong product knowledge and use internal systems confidently
- Meet daily targets and deliver great customer experiences
Customer Care Executive skills required:
- Customer service experience
- Strong communication & sales confidence
- Ability to multitask in a fast‑paced environment
- Good Microsoft Office skills
- Positive attitude, great organisation & eagerness to learn
- Understanding of GDPR
- GCSE-level education (or equivalent)
Additional information:
- Competitive salary + performance bonuses
- Company pension
- 20 days holiday + bank holidays + your birthday off (29 total)
- Monday–Friday hours, no weekends
- Casual dress code
- Bi-annual team socials
Customer Care Executive in Stockport employer: CM recruitment
Join a dynamic team at a leading travel insurance company in Stockport, where your role as a Customer Care Executive will be pivotal in delivering exceptional service to our clients. Enjoy a competitive salary, generous holiday allowance, and a supportive work culture that prioritises employee growth through training and development opportunities. With a casual dress code and regular team socials, we foster a positive environment that values your contributions and encourages a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Executive in Stockport
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries, it's crucial to articulate your thoughts clearly. Try role-playing with a friend or family member to boost your confidence before the big day.
✨Tip Number 3
Show off your multitasking abilities! In a fast-paced environment, being able to juggle multiple tasks is key. During interviews, share examples of how you've successfully managed several responsibilities at once.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you're proactive and keen on joining the team!
We think you need these skills to ace Customer Care Executive in Stockport
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the Customer Care Executive role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've handled customer queries or sales in the past – we love a good story!
Show Off Your Communication Skills:Since you'll be the first point of contact for customers, it's crucial to demonstrate your strong communication skills. Whether it's in your CV or cover letter, make sure your writing is clear, concise, and friendly – just like how you'd speak to a customer!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at CM recruitment
✨Know Your Stuff
Make sure you brush up on the company's products and services. Since you'll be providing insurance quotes, understanding the basics of travel insurance will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and sales. Think about your past experiences and how they relate to the skills required for this position. Practising with a friend or in front of a mirror can really boost your confidence.
✨Show Off Your Communication Skills
As a Customer Care Executive, strong communication is key. During the interview, focus on speaking clearly and listening actively. Don’t hesitate to ask clarifying questions if you don’t understand something; it shows you’re engaged and eager to learn.
✨Be Ready to Multitask
Since the role involves handling multiple queries at once, be prepared to discuss how you manage your time and prioritise tasks. You might even want to share specific examples from your previous jobs where you successfully juggled different responsibilities.
