At a Glance
- Tasks: Support sales teams and ensure seamless travel experiences for clients.
- Company: Established safari company with a passion for adventure and customer care.
- Benefits: Competitive salary, flexible working options, 20+ days holiday, and birthday off.
- Other info: Opportunity for career growth and a dynamic work environment.
- Why this job: Join a small team and make a real impact in creating unforgettable journeys to Africa.
- Qualifications: Experience in travel support and strong knowledge of logistics in Africa.
Established Safari Company is looking for a new Sales Support Executive to join their small specialist team and provide administrative support in the production and execution of their tailormade journeys to Africa. A salary of 28K-35K is on offer dependent upon experience and both hybrid and fully remote working is possible.
Responsibilities:
- Support sales colleagues across all stages of the client journey
- Deliver consistently high standards of customer care
- Check service availability and prepare quotations
- Track booking deadlines and confirm arrangements
- Finalise travel plans and secure all trip components
- Maintain accurate, up-to-date records in the client portal and internal systems
- Perform quality checks to ensure completeness
- Identify opportunities for additional sales
- Manage invoicing and process payments across platforms
- Issue tickets and prepare clients ahead of departure
- Coordinate with local partners to confirm services and resolve issues
- Work with sales teams to handle requests and resolve problems throughout the trip lifecycle
- Recommend improvements to systems and client experience
- Arrange upgrades, confirm with suppliers, and ensure correct billing
- Send pre-departure welcome packs
- Manage post-trip feedback and share insights internally
- Confirm special arrangements and key celebrations with accommodation providers
- Provide out-of-hours assistance when required
Experience Required:
- Experience working within a comparable role with the travel sector – essential
- Strong knowledge of logistics on the ground in Africa - desirable
Benefits:
- Working hours 9.00am – 5.30pm, Monday to Friday
- 20 days holiday plus bank holidays, rising a day per year worked to a maximum of 25
- Birthdays off
- Contributory pension
Sales Support Executive employer: CM recruitment
Join our established safari company as a Sales Support Executive, where you will be part of a dedicated team that crafts unforgettable journeys to Africa. We offer a supportive work culture with flexible hybrid and remote working options, competitive salary, and generous benefits including 20 days holiday plus bank holidays, rising to 25, and your birthday off. With opportunities for professional growth and a focus on employee well-being, we are committed to making your experience both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Executive
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like CM recruitment who are looking for fresh talent for roles like Sales Support Executive.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like CM recruitment and give you a leg up for your Sales Support Executive application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Sales Support Executive openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Sales Support Executive
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Sales Support Executive role at CM recruitment.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Sales Support Executive position at CM recruitment.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of CM recruitment.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to CM recruitment's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Sales Support Executive.
How to prepare for a job interview at CM recruitment
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at CM recruitment.
