At a Glance
- Tasks: Handle group sales and reservations for a global airline.
- Company: Join a leading airline with a vibrant team in West London.
- Benefits: Earn £27,000 plus bonuses and enjoy a free flight each year.
- Other info: Monday to Friday role with great career growth and perks.
- Why this job: Be part of the travel industry and help create unforgettable journeys.
- Qualifications: 2 years in airline reservations; Sabre knowledge is a plus.
The predicted salary is between 27000 - 27000 £ per year.
Reservations and Groups Agent required for this global airline based in their West London office. They are looking for a travel industry professional from a reservations background, ideally with airline experience and Sabre knowledge. This is an office-based role, Monday to Friday.
Salary: Around £27,000 plus bonus and great benefits including a yearly free flight for you and a family member.
Responsibilities:
- Group sales and reservations
- Preparation of route analysis data
- Taking reservations calls from direct and trade partners
- Generating airline bookings, changes, issuing and reissuing tickets
- Processing invoices
- Daily and monthly airline sales reports
- Dealing with ticket reissues, upgrades, reroutes, lost tickets
Skills required:
- Minimum of 2 years in an airline reservations role
- Ideally Sabre trained, but they will cross train from a different GDS
- Knowledge of fares and ticketing
- Excellent telephone manner
Working Hours: Monday to Friday, 9am to 6pm, office based in West London.
Benefits:
- £27,000 salary plus bonus
- Annual free flight for you and a family member
- Death in service
- Free parking at the Brentford office
- 21 days annual leave, increases with service
- EAP programme
Reservations agent employer: CM recruitment
Join a leading global airline as a Reservations Agent in our vibrant West London office, where we prioritise employee well-being and professional growth. Enjoy a competitive salary of £27,000 plus bonuses, alongside unique benefits such as an annual free flight for you and a family member, and a supportive work culture that fosters development and collaboration. With a focus on work-life balance and a commitment to your career advancement, this is an excellent opportunity for those passionate about the travel industry.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations agent
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like CM recruitment who are looking for fresh talent for roles like Reservations agent.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like CM recruitment and give you a leg up for your Reservations agent application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Reservations agent openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Reservations agent
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Reservations agent role at CM recruitment.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Reservations agent position at CM recruitment.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of CM recruitment.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to CM recruitment's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Reservations agent.
How to prepare for a job interview at CM recruitment
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at CM recruitment.
