Operations Manager

Regional Operations Manager (EMEA), Business Travel, Remote. A fantastic opportunity to join this global travel management company (TMC) where you will be responsible for leading a geographically dispersed team across Europe. This role will be fully remote from any location across Europe.

Regional Operations Manager Responsibilities

• Leading and developing a team of travel consultants across Europe.
• Drive process improvements, efficiencies and standard operating procedures whilst being sensitive to local market differences.
• Support with the roll out and adoption of new Online Booking Tools.
• Work cross-functionally with out of hours team, account management and the wider business.
• Support with the implementation of EMEA wide clients.
• Audit and analyse performance, financial and quality ensuring a consistent level across all accounts.
• Ensure SLA’s are met and profits are maximised.

Regional Operations Manager Skills Required

• Must have senior level operations management experience gained in a Travel Management Company (TMC).
• Experience leading and developing a remote team.
• Strong knowledge of GDS (preferably Sabre), NDC and Online Booking Tools.
• Experience of driving efficiency measures and process improvement.
• Strong cultural awareness both in terms of internal stakeholder management and external clients.
• Fluent written and verbal English language skills; any additional languages would be advantageous.

Regional Operations Manager Additional Details

• The role can be fully remote from anywhere in Europe.
• A competitive salary, dependent on experience plus bonus potential linked to KPI’s.

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