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- Tasks: Support teachers in booking amazing trips and create detailed itineraries.
- Company: Leading specialist travel company passionate about inspiring holidays.
- Benefits: Salary up to £29k, hybrid working, and fantastic staff perks.
- Why this job: Join a dynamic team and make a difference in educational travel experiences.
- Qualifications: Experience in travel or education, strong communication skills, and a love for travel.
- Other info: Enjoy 23 days leave, discounted travel, and exciting social events.
The predicted salary is between 27000 - 29000 £ per year.
This leading specialist travel company are passionate about providing meaningful, inspiring and innovative holidays and school trips to a range of destinations chosen by their team of experts. They now have a vacancy for an Operations Executive to join their education team to provide exceptional service to teachers, supporting them throughout the booking journey and thereafter, in this varied customer service and administrative role. Rewarded with a salary of £27k to £29k depending on experience, hybrid working with a range of fabulous company benefits.
Role & Responsibilities:
- Support teachers throughout the booking journey to answer questions and provide information.
- Creation of detailed itineraries, using your knowledge to plan the details of the trip.
- Produce accurate documentation including confirmations, invoices & checklists.
- Administration of confirmed bookings, ensuring schools are aware of deadlines for information requirements and payment deadlines etc.
- Liaison with suppliers to ensure all elements of the trip are confirmed as booked.
- Handle booking amendments, cancellations and update the relevant systems.
- Respond quickly and effectively to all in-resort matters arising, ensuring a satisfactory outcome.
- Provide cover on the emergency phone roster on a rota basis (2 to 3 times per year).
Skills & Experience Required:
- Experience in the travel industry, in an operations or customer service role, or with experience working as a teacher (humanities subjects).
- A love of travel with a good range of destination knowledge.
- Flexible approach with an ability to thrive in a busy role, effectively managing and prioritising workload.
- Ability to deliver presentations to schools in person or virtually as appropriate.
- Excellent attention to detail and accuracy.
- Strong interpersonal and communication skills with excellent teamwork.
- Exceptional customer service focus and skills.
- Excellent spoken and written English.
- Practical experience using Microsoft Word, Excel and Outlook.
Key Benefits:
- Salary £27k to £29k depending on experience + bonuses of up to £1800 p/a once fully trained.
- Hybrid role with 2 days p/w in beautiful modern office.
- Monday to Friday 9 to 5.
- Out of hours phone cover on a rota basis (2 to 3 times per year on average).
- 23 days leave increasing to 29 days with length of service.
- Range of staff benefits including discounted travel, familiarisation trips, health cash plan, wide range of well being initiatives & social events.
Please apply for the position of Operations Executive online or email your cv to lisa@candm.co.uk.
Operations Executive - Travel employer: CM recruitment
Contact Detail:
CM recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Executive - Travel
✨Tip Number 1
Network like a pro! Reach out to people in the travel industry, especially those who work in operations or customer service. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show your passion for travel and education during the conversation. We want to see that you’re not just looking for any job, but that you genuinely care about making a difference in teachers' lives.
✨Tip Number 3
Practice your presentation skills! Since you'll be delivering presentations to schools, it’s crucial to feel confident. Grab a friend or family member and run through your pitch – feedback is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Operations Executive - Travel
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant travel industry experience or customer service roles you've had, as this will show us you're a great fit for the Operations Executive position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for travel and education, and explain how your background aligns with our mission. Keep it engaging and personal – we want to see your personality!
Show Off Your Attention to Detail: Since accuracy is key in this role, make sure your application is free from typos and errors. Double-check your documents before submitting them to demonstrate your attention to detail – it’s a quality we value highly at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at CM recruitment
✨Know Your Destinations
Brush up on your knowledge of popular travel destinations, especially those relevant to the education sector. Being able to discuss specific locations and their educational value will impress the interviewers and show your passion for travel.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you resolved issues or went above and beyond to support clients, as this role heavily relies on strong interpersonal skills.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, such as booking amendments or in-resort issues. Practise your responses to demonstrate your problem-solving abilities and flexibility in a busy environment.
✨Familiarise Yourself with Administrative Tasks
Since the role involves creating itineraries and managing documentation, be prepared to discuss your experience with administrative tasks. Mention any tools you've used, like Microsoft Word and Excel, to show you're organised and detail-oriented.