At a Glance
- Tasks: Plan and organise unforgettable travel experiences for customers worldwide.
- Company: Join a unique specialist travel company with an inspiring team.
- Benefits: Earn £27k plus bonuses, enjoy hybrid working, and have a great work-life balance.
- Other info: Enjoy a dynamic role with opportunities for growth and development.
- Why this job: Be part of a team that creates amazing travel memories for people.
- Qualifications: Experience in operations or customer service within the travel industry is preferred.
The predicted salary is between 27000 - 31000 £ per year.
This unique specialist travel company are looking for an Operations Executive to join their inspiring team. This company operates an array of specialist holidays to worldwide destinations. As Operations Executive you will be part of a team ensuring all tours are planned and organised to the highest standard to deliver exquisite experiences for customers. Salary of £27k, plus bonuses – £31k package, hybrid working.
Role & Responsibilities:
- Prepare confirmation and departure documents, checking all elements are booked correctly.
- Manage day to day administration specifically for the wildlife programme.
- Monitor Operations and Flights inboxes.
- Prepare all group documentation including tour leader packs and passenger manifests.
- Ensure air tickets are issued by consolidators or airlines.
- Quote airfares and advise of ticket rules and baggage allowances for all brands.
- Visa administration for all tours.
- Monitoring advice from the FCO and updating practical travel advice.
- Assist as required during emergency situations (very occasional out of hours cover).
Skills & Experience Required:
- Proven experience in an operations, customer service or sales role within the travel industry.
- GDS experience (Amadeus) would be useful but not essential.
- Exceptional written and verbal communication skills.
- Computer literate with Word, Excel & Databases (e.g., Access).
- Strong ability to plan and prioritise workloads and deliver according to deadlines.
- Exceptional attention to detail.
- Strong team player in everything the company does.
- Represent the company to the highest standard overseas and in the UK.
Additional Information:
- Salary £27k + monthly, quarterly and annual bonus scheme of circa £4.5k per annum.
- Monday to Friday 9 to 6.
- Hybrid working with 2 days per week in the office.
Please apply for the role of Operations Executive online or email your CV to Lisa@candm.co.uk.
Operations executive employer: CM recruitment
At CM Recruitment, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. Our remote team across Europe enjoys flexible working arrangements, competitive compensation, and ample opportunities for professional growth in the fast-evolving travel technology sector. Join us to make a meaningful impact while collaborating with passionate individuals dedicated to innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Operations executive
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like CM recruitment who are looking for fresh talent for roles like Operations executive.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like CM recruitment and give you a leg up for your Operations executive application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Operations executive openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Operations executive
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Operations executive role at CM recruitment.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Operations executive position at CM recruitment.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of CM recruitment.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to CM recruitment's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Operations executive.
How to prepare for a job interview at CM recruitment
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at CM recruitment.
