At a Glance
- Tasks: Lead operations and client success for a global travel management company.
- Company: Expanding TMC with a focus on operational excellence and client satisfaction.
- Benefits: Competitive salary, bonus, 25 days holiday, pension, and wellbeing support.
- Other info: Hybrid role with opportunities for training and development.
- Why this job: Join a dynamic team and make a real impact in the travel industry.
- Qualifications: Extensive operations management experience in corporate travel and strong Sabre skills.
The predicted salary is between 68000 - 72000 £ per year.
Head of operations and client success
Required for this global, expanding TMC.
They are looking for a head of operations within business travel, someone who is fantastic on Sabre, ideally knows Protas.
Hybrid within one of their 3 offices in London, Hampshire and Glasgow.
Salary between £68,000 to £72,000 plus great benefits and bonus.
- Head of operations and client success duties
- Operational excellence and strategy. Overseeing a team of 50 consultants managed by 4 team leaders that report directly into you.
- Client success and service quality.
- Performance and management information.
- Commercial and financial performance.
- Resource and capacity planning.
- Head of operations and client success skills required
- Significant hands‑on operations management experience within a TMC.
- Strong understanding of corporate travel operations.
- Super user of Sabre.
- Ideally knowledge of PROTAS.
- Experience leading a team based in multiple locations and home‑based.
- Hands‑on experience in coaching.
- Experience in managing KPIs, SLAs, etc.
- Additional information
Happy if you are based close to any of the locations as the role is hybrid.
Benefits include bonus, 25 days holidays, holiday discounts, pension, wellbeing support, training and development and many more.
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Head of operations and client services in London employer: CM recruitment
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