At a Glance
- Tasks: Assist guests with pre and post cruise enquiries via phone, email, or letter.
- Company: Luxury travel company based in South West London with a hybrid work model.
- Benefits: Competitive salary, bonus, great pension, health care, and amazing discounts.
- Other info: Hybrid role with training in the office; enjoy fam trips and 20+ days holiday.
- Why this job: Join a dynamic team and enhance guest experiences in the travel industry.
- Qualifications: Minimum one year of customer service experience in travel, ideally with cruise knowledge.
The predicted salary is between 25000 - 28000 £ per year.
Required for this luxury travel company based in South West London. Hybrid role, 25/28k plus bonus and great benefits. Experience wise they are looking for someone with a year plus customer services experience within the travel industry, ideally with some cruise knowledge.
Guest services executive duties:
- To be responsible for responding to all pre and post cruise enquiries and correspondence from guests, either by telephone, email, or letter.
- Demonstrate a sense of urgency depending on the volume of enquiries and adapt and prioritise as required.
- Maintain the highest level of written communications for pre and post travel correspondence.
- Provide information which is 100% accurate and which addresses 100% of the guest’s questions during each contact.
- Investigate and resolve all complaints in accordance with company processes and industry guidelines, in a timely and fair manner, to achieve the best possible outcome for both guest and business.
- Allocate compensation based on company standards, to the approval of the relevant management.
- Identify potential problems relating to guest service and proactively work to find solutions to enhance the guest experience.
- Communicate to relevant management/internal contacts information about guest needs and expectations, and levels of guest satisfaction.
Guest services executive skills required:
- Twelve months’ experience of working in a customer/guest services environment within the travel industry, ideally with cruise knowledge.
- Experience of dealing with and resolving complaints.
- Experience of managing and exceeding guest expectations.
- Experience in allocating compensation (desirable).
Additional information:
- Roughly one in four weekends, from home.
- Hybrid role, 3 days a week in their South West London office, but during the first 6 weeks training office based.
- Benefits include a great pension, health care, fam trips, life insurance, 20 days holidays with the option to buy a further 5, paid sick pay, amazing discounts on their products etc.
If you are interested in the above role please apply online or send your CV quoting DT60681.
Customer services in London employer: CM recruitment
Join a luxury travel company in South West London as a Guest Services Executive, where you will thrive in a supportive and dynamic work culture that prioritises employee well-being and growth. With a competitive salary, hybrid working model, and exceptional benefits including health care, generous holiday options, and exclusive travel discounts, this role offers a rewarding opportunity to enhance guest experiences while developing your career in the travel industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer services in London
✨Tip Number 1
Make sure you know the company inside out! Research their values, services, and any recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of guest interaction, try role-playing common customer service scenarios with a friend. This will help you feel more confident when handling enquiries and complaints.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to get insider tips about the company culture and interview process. They might even give you a heads-up on what the hiring managers are looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and ready to take the next step in your career.
We think you need these skills to ace Customer services in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience, especially in the travel industry. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your cruise knowledge if you have it!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Guest Services Executive role. We love seeing enthusiasm and a genuine interest in enhancing guest experiences, so let that passion come through.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate well-structured responses that directly address our requirements, especially when it comes to handling enquiries and resolving complaints.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at CM recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of the travel industry, especially cruises. Familiarise yourself with common queries and complaints guests might have. This will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Practice Makes Perfect
Rehearse your responses to typical interview questions, especially those related to customer service scenarios. Think about how you've handled difficult situations in the past and be ready to share specific examples that highlight your problem-solving skills.
✨Show Your Communication Skills
Since the role involves a lot of written communication, be prepared to showcase your writing skills. You might be asked to draft a response to a guest inquiry during the interview, so practice writing clear and concise emails that address all concerns.
✨Be Proactive and Positive
During the interview, express your enthusiasm for enhancing the guest experience. Share ideas on how you would proactively identify and solve potential issues. A positive attitude can go a long way in showing that you’re the right fit for their team.
