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- Tasks: Lead a passionate team to deliver exceptional travel experiences and grow the business.
- Company: A well-established, independent travel agency with a stellar local reputation.
- Benefits: Competitive salary, monthly commission, travel discounts, and exclusive industry perks.
- Why this job: Step into a management role and make a real impact in the travel industry.
- Qualifications: Experience in travel sales and a knack for leading teams.
- Other info: Enjoy opportunities for travel events and fam trips in a supportive environment.
The predicted salary is between 21600 - 36000 £ per year.
A well established, independent travel agency is seeking a Branch Manager to lead their small team. With an excellent local reputation and known for exceptional personalised service & expert travel knowledge, this offers an excellent opportunity to step into a management role. If you have experience in travel, enjoy developing people, and thrive in a customer focused environment, this could be an excellent opportunity.
Role & Responsibilities:
- Lead, motivate, and support your team to achieve and exceed sales and service targets.
- Develop and deliver a local business development plan to grow the customer base and increase repeat business.
- Build strong, lasting customer relationships through expert travel consultation and personalised service.
- Oversee the planning and booking of tailormade holidays, cruises, and bespoke itineraries.
- Monitor branch performance, identifying opportunities for improvement and celebrating team successes.
- Ensure the team maintains up-to-date product knowledge, destination expertise, and awareness of industry trends.
- Manage staff rotas and ensure smooth day-to-day branch operations.
- Represent the brand within the local community as a visible and trusted travel specialist.
Skills & Experience Required:
- Background in travel sales or a customer-facing travel environment.
- Proven experience leading, coaching, or managing a team.
- Strong commercial awareness and confidence in driving business growth.
- A consultative sales approach with excellent attention to detail.
- Confident decision-maker with the ability to take ownership of branch performance.
- Genuine passion for travel and delivering outstanding customer experiences.
Additional Info:
- Salary of c £30k plus monthly commission and annual bonus. Lucrative OTE potential.
- 9.30 to 5.30
- Excellent travel discounts and exclusive industry perks.
- Opportunities to attend travel events & fam trips.
- Supportive, well-established business with the backing of a respected independent group.
Please apply for the position of Branch Manager online or email your CV.
Branch Manager in London employer: CM recruitment
Contact Detail:
CM recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Manager in London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about their brand.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on common questions for a Branch Manager role, like how you'd motivate your team or handle customer complaints. The more you rehearse, the more confident you'll feel!
✨Tip Number 3
Network like a pro! Attend travel events or local meet-ups to connect with industry folks. You never know who might have a lead on a job or offer some insider tips on landing that Branch Manager position.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Branch Manager in London
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share personal experiences or stories that highlight your enthusiasm and knowledge about the industry. We want to see that you genuinely care about delivering outstanding customer experiences.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight your experience in travel sales and any leadership roles you've had. We’re looking for someone who can lead a team, so showcase your coaching and management skills!
Be Specific About Your Achievements: Don’t just list your responsibilities; talk about your achievements! Use numbers and examples to demonstrate how you’ve exceeded sales targets or improved team performance. This will help us see the impact you could have as our Branch Manager.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at CM recruitment
✨Know Your Stuff
Make sure you brush up on your travel knowledge and the latest industry trends. Being able to discuss popular destinations, travel regulations, and customer preferences will show that you're genuinely passionate about the role and can provide expert consultation.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team to achieve targets or improved performance. This will demonstrate your capability to lead and develop others effectively.
✨Customer Focus is Key
Be ready to share stories that highlight your customer service skills. Discuss how you've built strong relationships with clients and provided personalised service. This will resonate well with the agency's commitment to exceptional customer experiences.
✨Have a Business Development Plan
Think about how you would approach growing the customer base for the agency. Prepare a few ideas or strategies that could help increase repeat business. This shows initiative and aligns with the role's responsibilities in developing a local business plan.
