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- Tasks: Assist customers with enquiries and manage bookings in a dynamic office environment.
- Company: Specialist tour operator based in Leeds with a vibrant team culture.
- Benefits: Up to £30,000 salary, 25 days leave, pension scheme, and exclusive holiday discounts.
- Other info: Opportunity to grow in the travel industry with a supportive team.
- Why this job: Join a passionate team and help create unforgettable travel experiences for customers.
- Qualifications: Strong communication skills, organisational abilities, and proficiency in Microsoft Office.
The predicted salary is between 30000 - 30000 £ per year.
Our client is a specialist tour operator located in Leeds and they are seeking a Customer Service and Operations Executive to join their team. The role is Monday to Friday and office-based with a salary of up to 30,000 dependent on experience.
Customer Service and Operations Executive duties:
- Respond to customer enquiries via phone, email and post
- Manage bookings using the internal reservation system
- Coordinate supplier payments and support reporting
- Handle outgoing sales calls when appropriate
- Provide general administrative and office support
Customer Service and Operations Executive skills required:
- Excellent written and verbal communication skills
- Strong organisational skills with high attention to detail
- Proficient in Microsoft Office and Excel
- Able to promote and sell holidays
- Ability to multi-task and work well under pressure
- Travel industry experience preferred but not essential
Additional information:
- Salary up to 30,000
- 25 days annual leave + bank holidays
- Pension scheme
- Exclusive holiday discounts for you, friends and family
Customer Service and Operations Executive in Leeds employer: CM recruitment
Contact Detail:
CM recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service and Operations Executive in Leeds
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help us tailor our conversations and show genuine interest during interviews.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost our confidence and help us articulate our skills effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give us insider info and even referrals for the role.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a thank-you email expressing our appreciation. It keeps us on their radar and shows our enthusiasm for the position.
We think you need these skills to ace Customer Service and Operations Executive in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service and Operations Executive role. Highlight your relevant experience, especially in customer service and any organisational skills that match what we’re looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the travel industry and how your skills can benefit our team. Keep it friendly and professional!
Show Off Your Communication Skills: Since excellent written communication is key for this role, make sure your application is clear and free of typos. We want to see your ability to communicate effectively right from the start!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at CM recruitment
✨Know the Company Inside Out
Before your interview, do some research on the tour operator. Understand their services, values, and any recent news. This will help you tailor your answers and show genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service and Operations Executive, communication is key. Prepare examples of how you've effectively handled customer enquiries or resolved issues in the past. Practise articulating your thoughts clearly and confidently.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage multiple tasks and stay organised. You might want to share specific tools or methods you use to keep track of bookings and deadlines, as this will highlight your attention to detail.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview, where you might need to handle a mock customer enquiry. Practise responding to common questions or complaints, showcasing your problem-solving skills and ability to sell holidays.