At a Glance
- Tasks: Assist customers and manage operations in a vibrant travel environment.
- Company: Specialist tour operator based in Leeds with a friendly team.
- Benefits: Up to £34,000 pro rata salary, 28 days leave, and exclusive holiday discounts.
- Other info: Flexible part-time hours with great opportunities for growth.
- Why this job: Join a dynamic team and help create unforgettable travel experiences.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
The predicted salary is between 27200 - 34000 € per year.
Our client is a specialist tour operator located in Leeds and they are seeking a Customer and Operations Executive to join their team on a part time basis. The role would require you to work approximately 20 hours per week and be flexible with hours/days. This would be office-based with a salary of up to £34,000 pro rata dependent on experience.
Customer and Operations Executive duties:
- Responding to customer enquiries via phone, email, and post
- Managing and updating the booking system
- Processing and managing supplier payments
- Promoting holidays where appropriate
- Supporting month-end reporting
- Providing general administrative and office support
Customer and Operations Executive skills required:
- Excellent written and verbal communication skills
- Strong organisational skills with high attention to detail
- Proficient in Microsoft Office and Excel
- Able to promote and sell holidays
- Ability to multi-task and work well under pressure
- Travel industry experience preferred but not essential
Additional information:
- Salary up to £34,000 pro rata
- 28 days annual leave + bank holidays (pro rata for part time)
- Pension scheme
- Exclusive holiday discounts for you, friends and family
Customer and Operations Executive in Leeds employer: CM recruitment
Join a dynamic team at our specialist tour operator in Leeds, where we prioritise a supportive work culture and employee development. As a Customer and Operations Executive, you'll enjoy flexible working hours, competitive salary, and generous holiday benefits, alongside exclusive discounts for you and your loved ones. We are committed to fostering a collaborative environment that encourages growth and innovation in the travel industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer and Operations Executive in Leeds
✨Tip Number 1
Get to know the company! Research their values, mission, and the types of holidays they offer. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be responding to customer enquiries, it’s crucial to articulate your thoughts clearly. Try role-playing with a friend or family member to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks in the past. This will demonstrate your ability to multi-task and handle pressure effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer and Operations Executive in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer and Operations Executive role. Highlight your relevant experience, especially in customer service and operations, and don’t forget to showcase your organisational skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your passion for the travel industry and how your skills align with what we’re looking for.
Show Off Your Communication Skills:Since excellent written communication is key for this role, make sure your application is clear and free of errors. Use a friendly tone that reflects your personality while remaining professional.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at CM recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the tour operator. Understand their values, the types of holidays they offer, and their target audience. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer and Operations Executive, strong communication is key. Prepare examples from your past experiences where you successfully handled customer enquiries or resolved issues. Practise articulating these scenarios clearly, as this will demonstrate your verbal skills during the interview.
✨Demonstrate Organisational Prowess
Highlight your organisational skills by discussing how you manage multiple tasks or projects. You might want to prepare a brief example of a time when you juggled various responsibilities, especially under pressure. This will reassure them that you can handle the demands of the role.
✨Familiarise Yourself with Microsoft Office
Since proficiency in Microsoft Office and Excel is required, brush up on your skills before the interview. Be ready to discuss how you've used these tools in previous roles, particularly in managing bookings or reporting. If you have any specific achievements related to these tools, make sure to mention them!
