At a Glance
- Tasks: Lead operations and client success for a global travel management company.
- Company: Expanding TMC with a focus on operational excellence and client satisfaction.
- Benefits: Competitive salary, bonus, 25 days holiday, pension, and wellbeing support.
- Other info: Hybrid role with opportunities for training and development.
- Why this job: Join a dynamic team and make a real impact in the travel industry.
- Qualifications: Extensive operations management experience in corporate travel and strong Sabre skills.
The predicted salary is between 68000 - 72000 £ per year.
Head of operations and client success
Required for this global, expanding TMC.
They are looking for a head of operations within business travel, someone who is fantastic on Sabre, ideally knows Protas.
Hybrid within one of their 3 offices in London, Hampshire and Glasgow.
Salary between £68,000 to £72,000 plus great benefits and bonus.
- Head of operations and client success duties
- Operational excellence and strategy. Overseeing a team of 50 consultants managed by 4 team leaders that report directly into you.
- Client success and service quality.
- Performance and management information.
- Commercial and financial performance.
- Resource and capacity planning.
- Head of operations and client success skills required
- Significant hands‑on operations management experience within a TMC.
- Strong understanding of corporate travel operations.
- Super user of Sabre.
- Ideally knowledge of PROTAS.
- Experience leading a team based in multiple locations and home‑based.
- Hands‑on experience in coaching.
- Experience in managing KPIs, SLAs, etc.
- Additional information
Happy if you are based close to any of the locations as the role is hybrid.
Benefits include bonus, 25 days holidays, holiday discounts, pension, wellbeing support, training and development and many more.
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Head of operations and client services employer: CM recruitment
Join a dynamic team in Birmingham as the Head of Digital Marketing and Ecommerce, where you'll lead innovative strategies to enhance online customer experiences and drive commercial success. With a hybrid working model, generous holiday allowance, and a culture that champions collaboration and continuous learning, this role offers an exceptional opportunity for professional growth in a supportive environment. Embrace the chance to make a significant impact while enjoying employee discounts and celebrating collective achievements.
StudySmarter Expert Advice🤫
We think this is how you could land Head of operations and client services
✨Get Involved in Industry Events
Jumping into industry events or leadership conferences can really help boost your visibility. Not only will you meet potential employers, but you’ll also get the chance to connect with other leaders in corporate management. Look for local or even virtual events that focus on leadership—every connection counts!
✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like CM recruitment.
✨Showcase Your Leadership Skills
When reaching out to potential employers, particularly for leadership roles, demonstrate your leadership capabilities with real examples. Share stories from your previous positions that illustrate how you handled challenges and drove results. This will help you stand out when you apply to places like CM recruitment.
✨Tailor Your LinkedIn Presence
Ensure your LinkedIn profile is specifically tailored to corporate leadership. Highlight achievements, showcase relevant content and engage with posts in management groups. This not only builds your credibility but keeps you on the radar of companies looking for candidates like you as they post full-time opportunities.
We think you need these skills to ace Head of operations and client services
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to CM recruitment.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of CM recruitment. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at CM recruitment
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with CM recruitment, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at CM recruitment, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for CM recruitment could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at CM recruitment as they’re likely seeking a candidate who can enhance their workplace culture.
