At a Glance
- Tasks: Assist guests with inquiries and ensure a top-notch travel experience.
- Company: Luxury travel company based in South West London with a hybrid work model.
- Benefits: Competitive salary, great pension, healthcare, and amazing discounts on travel products.
- Other info: Hybrid role with flexible working and opportunities for fam trips.
- Why this job: Join a dynamic team and enhance guest experiences in the exciting travel industry.
- Qualifications: 1+ year in customer service, preferably in travel, with complaint resolution skills.
The predicted salary is between 25000 - 28000 £ per year.
Guest services executive required for this luxury travel company based in South West London. Hybrid role, £25,000 - £28,000 plus bonus and great benefits.
Experience:
- One year plus customer services experience within the travel industry, ideally with some cruise knowledge.
Guest services executive duties:
- Responding to all pre and post cruise enquiries and correspondence from guests, either by telephone, email, or letter.
- Demonstrate a sense of urgency depending on the volume of enquiries and adapt and prioritise as required.
- Maintain the highest level of written communications for pre and post travel correspondence.
- Provide information which is 100% accurate and which addresses 100% of the guest’s questions during each contact.
- Investigate and resolve all complaints in accordance with company processes and industry guidelines, in a timely and fair manner, to achieve the best possible outcome for both guest and business.
- Allocate compensation based on company standards, to the approval of the relevant management.
- Identify potential problems relating to guest service and proactively work to find solutions to enhance the guest experience.
- Communicate to relevant management/internal contacts information about guest needs and expectations, and levels of guest satisfaction.
Guest services executive skills required:
- Twelve months’ experience of working in a customer/guest services environment within the travel industry, ideally with cruise knowledge.
- Experience of dealing with and resolving complaints.
- Experience of managing and exceeding guest expectations.
- Experience in allocating compensation (desirable).
Additional information:
- Roughly one in four weekends, from home.
- Hybrid role, 3 days a week in their South West London office, but during the first 6 weeks training office based.
- Benefits include a great pension, health care, fam trips, life insurance, 20 days holidays with the option to buy a further 5, paid sick pay, amazing discounts on their products.
If you are interested in the above role please apply online or send your CV to duncan@candm.co.uk quoting DT60681.
Customer services employer: CM recruitment
Join a luxury travel company in South West London that prioritises employee well-being and growth. With a hybrid working model, competitive salary, and an array of benefits including health care, generous holiday options, and exclusive product discounts, this role as a Guest Services Executive offers a supportive work culture where your contributions are valued. Experience a dynamic environment that encourages professional development while delivering exceptional service to guests.
StudySmarter Expert Advice🤫
We think this is how you could land Customer services
✨Tip Number 1
Make sure you research the company and its values before your interview. We want to see that you’re genuinely interested in the role and understand what makes this luxury travel company tick.
✨Tip Number 2
Practice your responses to common customer service scenarios. We know you’ve got the experience, but showing us how you handle tricky situations will really make you stand out!
✨Tip Number 3
Don’t forget to prepare some questions for us! This shows you’re engaged and keen to learn more about the role and the team you’ll be working with.
✨Tip Number 4
Apply through our website for a smoother process. It’s the best way to ensure your application gets seen by the right people, and we can’t wait to hear from you!
We think you need these skills to ace Customer services
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience, especially in the travel industry. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your cruise knowledge if you have it!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Guest Services Executive role. We love seeing enthusiasm and a genuine interest in enhancing guest experiences, so let that passion come through.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate well-structured responses that directly address our requirements, especially when it comes to handling enquiries and resolving complaints.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to follow the process step-by-step without any hassle!
How to prepare for a job interview at CM recruitment
✨Know Your Stuff
Make sure you brush up on your travel industry knowledge, especially anything related to cruises. Familiarise yourself with common guest queries and complaints in this sector. This will show that you're not just interested in the role but also understand the nuances of the industry.
✨Showcase Your Communication Skills
Since the role involves a lot of written and verbal communication, practice articulating your thoughts clearly. You might want to prepare examples of how you've handled customer inquiries or complaints in the past, highlighting your ability to maintain professionalism and urgency.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've identified potential issues and proactively resolved them. Be ready to discuss these scenarios during the interview, as it will illustrate your capability to enhance the guest experience and manage expectations effectively.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, or how they measure guest satisfaction. This not only shows your interest in the role but also gives you a chance to assess if the company is the right fit for you.
