At a Glance
- Tasks: Assist customers and manage operations in a vibrant travel environment.
- Company: Specialist tour operator based in Leeds with a friendly team.
- Benefits: Up to £34,000 pro rata salary, 28 days leave, and exclusive holiday discounts.
- Other info: Flexible part-time hours with opportunities for growth in the travel industry.
- Why this job: Join a dynamic team and help create unforgettable travel experiences.
- Qualifications: Strong communication skills and proficiency in Microsoft Office.
The predicted salary is between 27200 - 34000 € per year.
Our client is a specialist tour operator located in Leeds and they are seeking a Customer and Operations Executive to join their team on a part time basis. The role would require you to work approximately 20 hours per week and be flexible with hours/days. This would be office-based with a salary of up to £34,000 pro rata dependent on experience.
Customer and Operations Executive duties:
- Responding to customer enquiries via phone, email, and post
- Managing and updating the booking system
- Processing and managing supplier payments
- Promoting holidays where appropriate
- Supporting month-end reporting
- Providing general administrative and office support
Customer and Operations Executive skills required:
- Excellent written and verbal communication skills
- Strong organisational skills with high attention to detail
- Proficient in Microsoft Office and Excel
- Able to promote and sell holidays
- Ability to multi-task and work well under pressure
- Travel industry experience preferred but not essential
Additional information:
- Salary up to £34,000 pro rata
- 28 days annual leave + bank holidays (pro rata for part time)
- Pension scheme
- Exclusive holiday discounts for you, friends and family
Customer and Operations Executive employer: CM recruitment
Join a dynamic team at our specialist tour operator in Leeds, where we prioritise a supportive work culture and offer flexible part-time hours to fit your lifestyle. With competitive pay, generous holiday allowances, and exclusive travel discounts for you and your loved ones, we are committed to fostering employee growth and satisfaction in the vibrant travel industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer and Operations Executive
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the travel industry. A personal recommendation can go a long way in landing that Customer and Operations Executive role.
✨Tip Number 2
Prepare for the interview by researching the company and its offerings. Familiarise yourself with their holiday packages and customer service approach. This will show your genuine interest and help you stand out as a candidate.
✨Tip Number 3
Practice your communication skills! Since this role involves responding to customer enquiries, being articulate and confident in your responses is key. Try mock interviews with friends to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you ace your application and get noticed by employers. Plus, it’s super easy to keep track of your applications all in one place.
We think you need these skills to ace Customer and Operations Executive
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer and Operations Executive role. Highlight your relevant experience, especially in customer service and operations, and don’t forget to showcase your organisational skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your passion for the travel industry and how your skills align with what we’re looking for.
Show Off Your Communication Skills:Since excellent written communication is key for this role, make sure your application is clear and concise. Avoid jargon and keep it professional yet friendly – we want to see your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at CM recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the tour operator. Understand their values, the types of holidays they offer, and their target audience. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer and Operations Executive, strong communication is key. Prepare examples from your past experiences where you successfully handled customer enquiries or resolved issues. Practising clear and concise responses will demonstrate your verbal skills during the interview.
✨Demonstrate Organisational Prowess
Highlight your organisational skills by discussing how you manage multiple tasks or projects. You might want to share specific tools or methods you use to stay organised, especially when dealing with bookings and supplier payments. This will reassure them that you can handle the demands of the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in the role, such as handling a difficult customer or managing a last-minute booking change. Practising your responses will help you feel more confident and ready to impress.
