At a Glance
- Tasks: Ensure smooth customer journeys by managing travel bookings and coordinating with suppliers.
- Company: Established tailor-made travel company with a strong reputation.
- Benefits: 33 days annual leave, hybrid working, and great perks after probation.
- Other info: Flexible hours and opportunities for travel-related experiences.
- Why this job: Join a dynamic team and make travel dreams come true for customers.
- Qualifications: Experience in admin or customer service, strong communication, and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Travel Operations Administrator required by an established and highly respected tailor‑made travel company. This varied position will suit a highly organised individual who enjoys working behind the scenes to ensure customer journeys run smoothly from booking through to departure. Working closely with both clients and suppliers, you will play an important role in maintaining service standards and supporting the wider commercial team.
Responsibilities of a Travel Operations Administrator:
- Produce and issue customer travel packs, booking confirmations and departure information, ensuring all documents are completed accurately and delivered within agreed timescales.
- Monitor active reservations and update holiday arrangements whenever amendments are required, ensuring records remain current and complete.
- Work alongside international partners, accommodation providers and destination contacts to verify arrangements and ensure services are secured as planned.
- Coordinate air travel requirements, including processing reservations, arranging ticket issuance and managing communications with airline support partners.
- Maintain customer booking records, update internal systems and assist with the administration of balances and payments.
- Handle incoming customer communications by telephone and email, providing timely and professional assistance.
- Support operational and administrative activities across the business, assisting colleagues whenever required.
- Participate in ongoing learning and development initiatives to strengthen product knowledge and operational expertise.
- Contribute positively to team performance by sharing information, supporting departmental objectives and maintaining excellent working relationships.
- Deliver all duties with a high degree of accuracy, organisation and attention to detail.
Experience required by a Travel Operations Administrator:
- Previous experience within an administrative, operational support or customer service environment.
- Excellent written and verbal communication skills.
- Strong organisational ability with the confidence to manage competing priorities effectively.
- Comfortable working independently while remaining an engaged and supportive team member.
- Capable of maintaining accuracy when managing multiple tasks and deadlines.
- Good working knowledge of Microsoft Office applications and general business systems.
- A customer‑focused approach with a commitment to delivering a high standard of service.
- Experience gained within the travel sector would be advantageous but is not essential.
- Familiarity with airline reservation platforms would be beneficial.
- An interest in worldwide travel and tourism would be welcomed.
- Adaptable, proactive and able to perform effectively within a busy environment.
Additional Information:
- Working hours are Monday to Thursday, 9:00am – 5:30pm and Friday, 9:00am – 5:00pm, with occasional flexibility required to support business events and operational requirements.
- 33 days annual leave including bank holidays.
- Hybrid working arrangement offering up to two remote working days per week.
- Following successful completion of probation, employees become eligible for a range of benefits including pension contributions, private medical cover, travel insurance and travel‑related opportunities.
If you are interested in this Travel Operations Administrator position and fit the above criteria, please send your CV as soon as possible for consideration to mark@candm.co.uk
Operations Executive in Cirencester employer: CM recruitment
Join a highly respected tailor-made travel company as an Operations Executive, where you will thrive in a supportive and dynamic work culture that values organisation and attention to detail. With a commitment to employee growth, you will benefit from ongoing learning initiatives, a hybrid working arrangement, and generous annual leave, all while contributing to seamless customer journeys. This role not only offers the chance to work closely with international partners but also provides unique travel-related opportunities that make every day rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Executive in Cirencester
✨Tip Number 1
Network like a pro! Reach out to people in the travel industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Be ready to discuss how your skills align with their needs, especially in operations and customer service. Show them you're not just another candidate!
✨Tip Number 3
Practice your communication skills! Since you'll be handling customer queries and coordinating with suppliers, being articulate and confident is key. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Operations Executive in Cirencester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your organisational skills and experience in administrative roles. We want to see how you've kept things running smoothly in previous jobs, so don’t hold back on those details!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about travel and how your skills align with the role. We love seeing enthusiasm, so let your personality come through!
Showcase Your Communication Skills:Since you'll be handling customer communications, it's crucial to demonstrate your written communication skills. Keep your application clear and professional, and make sure there are no typos – we’re all about attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at CM recruitment
✨Know Your Stuff
Before the interview, make sure you research the company and its travel operations. Familiarise yourself with their services, values, and any recent news. This will not only help you answer questions more confidently but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
As an Operations Executive, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your ability to keep things running smoothly.
✨Communicate Clearly
Since the role involves a lot of communication with clients and suppliers, practice articulating your thoughts clearly. During the interview, focus on demonstrating your excellent verbal and written communication skills. You might even want to prepare a few questions to ask them about their communication processes.
✨Be Adaptable and Proactive
The travel industry can be unpredictable, so it's important to show that you're adaptable. Share examples of how you've handled unexpected changes or challenges in previous roles. Emphasise your proactive approach to problem-solving and your willingness to support your team whenever needed.
