Airline Reservations agent
Required for this expanding airline based in the city.They are looking for an experience travelreservations agent ideally with Amadeus and you must be fluent in Mandarin and English, office based 5 days per week Monday to Friday.Salary around £29,000 plus benefits
Airline reservations agents duties
- Taking reservations calls from both direct passengers and trade partners
- Generating airline bookings, changes, ancillaries, etc. and issuing/reissuing tickets/EMD's (auto & manual fare-build)
- Processing invoices and payments of airline tickets, whilst adhering to strict airline and company reporting guidelines
- Daily & monthly airline sales reports and reconciliation
- Providing excellent customer service both on the telephone and face-to-face
- Dealing with ticket reissues, upgrades, reroutes, lost tickets etc. both over the phone and face-to-face
- Group bookings and tour operator allocations, including issuing of contractual terms & conditions in conformance to individual airline protocols
- Liaising with Airlines' local management and head office
Airline reservations agents skills required
- Minimum two years' experience in an travel reservations and ticketing role
- Strong Reservations, Fares & E-Ticketing experience in Amadeus, other GDSs will be considered
- Good knowledge of MS Word, Excel and Outlook
- Ability to work under pressure
- Excellent telephone manner
- Ability to work as part of a team
- Fluent in Mandarin
Additional information
- Benefits including 21 days holidays rising with service,life and medical insurance, pension after 3 months, great office in the heart of the city
#J-18808-Ljbffr
Airline Reservations agent employer: CM recruitment
At CM Recruitment, we pride ourselves on being an excellent employer, offering a vibrant work culture in the heart of Hammersmith. Our team enjoys a flexible approach to work, with opportunities for professional growth and development within the travel industry. With competitive salaries and a supportive environment, we empower our employees to thrive while delivering exceptional service to our clients.
