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- Tasks: Join our team as a Housing Officer, delivering exceptional customer service and managing tenancies.
- Company: Clyde Valley Group is a dynamic social business making a real difference in housing across Lanarkshire and East Dunbartonshire.
- Benefits: Enjoy flexible working, generous holidays, an on-site gym, and opportunities for training and development.
- Why this job: Make a positive impact in your community while working in a supportive and collaborative environment.
- Qualifications: No specific qualifications required; just bring your passion for helping others and a friendly attitude.
- Other info: We guarantee interviews for disabled candidates meeting essential requirements, ensuring an inclusive hiring process.
The predicted salary is between 28800 - 43200 £ per year.
The Clyde Valley Group (CVG) is a thriving social business and registered charity recognised for innovative and partnership approaches to meeting community needs. Clyde Valley Housing Association (CVHA) is a Registered Social Landlord (RSL) partner is Lanarkshire and East Dunbartonshire. CVHA is the Group’s main operating company and has a track record of delivering housing management, scheme development and high-quality housing services for a diverse range of customers. Our Group continues to grow, and we now own over 4,700 homes and provide factored services to more than 3,000 owners. We are proud that people see us very much as a local and regional landlord and employer. We make a notable difference to lives and communities, including to help meeting housing needs.
Clyde Valley Housing Association (CVHA) are recruiting for a full-time Housing Officer to join our housing team on a permanent basis. Our Housing Officers make a real impact on the organisation’s customer service and performance, ensuring income collection for the organisation and creating sustainable tenancies for our customers.
Key responsibilities include:
- Provide an outstanding experience to all customers of the Clyde Valley Group
- Focus on the delivery of quality outcomes for the customer, seek to exceed their expectations wherever possible
- Seek to reduce customer effort by taking ownership of the customer’s request
- Maintain a positive and friendly attitude with customers at all times
- Focus on solving problems, including complaints, advocating on behalf of the customer
- Manage and maintain customer records and associated data with absolute care and attention.
- Act as a team player, work in partnership across the group to ensure collaborative working and consistency of service
The full Role Profile and application guidance can be found here: Housing Officer Recruitment Pack August 2025
In return, Clyde Valley Group offer a great remuneration and benefits package, including generous holidays and flexible working arrangements, an on-site gym and training and development opportunities.
Guaranteed Interview:
As a Disability Confident Employer, we’ll interview all disabled candidates who meet all of the the minimum essential requirements for the post. If you tell us that you’re disabled, we’ll ensure that we make reasonable adjustments during each stage of the recruitment and selection process and if you join us, to where and how you work.
Closing date for Applications: Please submit your CV and personal statement to us by 9am on Monday 1st September 2025.
Interview are expected to take place on Wednesday 17th September 2025.
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Housing Officer employer: CLYDE VALLEY HOUSING ASSOCIATION
Contact Detail:
CLYDE VALLEY HOUSING ASSOCIATION Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with the Clyde Valley Group's mission and values. Understanding their commitment to community needs will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Prepare specific examples of how you've provided outstanding customer service in previous roles. Highlighting your problem-solving skills and ability to advocate for customers will demonstrate your suitability for the Housing Officer position.
✨Tip Number 3
Network with current or former employees of Clyde Valley Group on platforms like LinkedIn. Gaining insights into their experiences can provide you with valuable information about the company culture and expectations for the role.
✨Tip Number 4
Research common challenges faced by housing officers in the sector. Being able to discuss these challenges and propose potential solutions during your interview will show that you're proactive and well-informed about the role.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and expectations of a Housing Officer. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Personal Statement: Write a compelling personal statement that showcases your passion for customer service and problem-solving. Use specific examples from your past experiences to demonstrate how you can exceed customer expectations and manage records effectively.
Highlight Relevant Experience: In your CV, emphasise any previous roles or experiences related to housing management, customer service, or community engagement. Make sure to quantify your achievements where possible to show your impact in previous positions.
Proofread Your Application: Before submitting, carefully proofread your CV and personal statement for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Housing Officer role.
How to prepare for a job interview at CLYDE VALLEY HOUSING ASSOCIATION
✨Understand the Organisation
Before your interview, take some time to research Clyde Valley Group and its mission. Familiarise yourself with their values, recent projects, and community impact. This will help you demonstrate your genuine interest in the role and how you can contribute to their goals.
✨Showcase Customer Service Skills
As a Housing Officer, providing outstanding customer service is key. Prepare examples from your past experiences where you successfully resolved customer issues or exceeded expectations. Highlight your problem-solving skills and ability to advocate for customers.
✨Emphasise Teamwork
Collaboration is essential in this role. Be ready to discuss how you've worked effectively within a team in previous positions. Share specific instances where you contributed to a group effort and how it led to positive outcomes.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, challenges faced by the Housing Officers, or opportunities for professional development. This shows your enthusiasm and commitment to the role.