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- Tasks: Join our Housing team to assist customers and support housing operations.
- Company: Clyde Valley Housing Association provides affordable homes across Lanarkshire and East Dunbartonshire.
- Benefits: Enjoy a starting salary of £22,994, 25 days holiday, flexible working, and an on-site gym.
- Why this job: Gain valuable experience in social housing while making a positive impact in your community.
- Qualifications: Must live in Scotland, be organised, and have good communication and IT skills.
- Other info: Apprenticeship starts in September 2025; applications close on 17th June 2025.
We’re looking for an apprentice to join our customer-facing Housing team. As a registered Social Landlord, Clyde Valley Housing Association provides over 4,700 affordable homes to individuals and families across Lanarkshire and East Dunbartonshire. The Housing team support our customers to find suitable homes and to help them to stay in their homes, whilst ensuring homes and communities are well maintained.
As an apprentice, you’ll be supporting our housing team by answering queries from customers, processing application forms and other documents, drafting letters and other communication with our customers and will accompany our Housing Officers when they visit customer homes and estates. You will support our customer consultation work to find out what our customers think about our services and have the opportunity to make links with other organisations such as local councils and charities who also provide services to our customers. Part of this role will also involve learning about the regulations within the sector and you will support the gathering of information to report to the Social Housing Regulator.
What will I learn?
During the study part of the apprenticeship, you’ll learn about the wider social housing environment, the impact of homelessness and the laws that apply to Social Landlords and the rights of tenants. You’ll study for a recognised qualification from the Chartered Institute of Housing which provides an excellent foundation for a career in housing.
Within the workplace, you’ll learn about the following areas of housing:
- Housing Options – Learn about the options available to people seeking a home, how people become eligible for a social home and how they apply for a home.
- Allocations – Learn how homes are allocated and what policies and procedures affect people applying for a social home.
- Tenancy Sustainment – Learn about the rights and obligations of tenants and landlords, learn about how anti-social behaviour is managed and learn about how rent is collected.
- Neighbourhood management – Learn about how communal areas are managed and maintained.
- Partnership Working – Learn about customer consultation and feedback and how this helps to improve services and learn about other organisations that support our customers.
- Compliance and Reporting – Learn about the reports that Social Landlords are required to produce and the standards that they have to uphold.
What qualifications or qualities are required?
To be eligible for this role you must live in Scotland, you must not be on any other national training programme or in receipt of government funding such as SAAS. You must not have previously achieved an SVQ at SCQF level 6 or higher.
We are looking for an apprentice who wants to provide excellent customer service and has an interest in social housing. You will need to be organised and able to meet deadlines, and be able to adapt to changing priorities. Communication is a key part of this role and you’ll need to have confidence in communicating over the phone and via email with customers, or be comfortable that you can gain confidence in this area over time. Good IT skills are important, you’ll be using Microsoft applications such as Word and Outlook and learning housing specific IT systems. You’ll also need to have good attention to detail and be able to follow instructions accurately.
We’re looking for an apprentice to start their work placement in September 2025, with the apprenticeship study expected to start in March 2026.
The key benefits of the job are:
- Starting salary of £22,994 (there is an annual salary increase in April)
- 25 days holiday plus 15 bank holidays per year
- Flexible working, including agile leave days
- An on-site gym
- Employer pension contributions of 9.6%
Applications need to be received by 9am on Tuesday 17th June 2025. Interviews are expected to take place on Friday 27th June.
Housing Apprentice employer: CLYDE VALLEY HOUSING ASSOCIATION
Contact Detail:
CLYDE VALLEY HOUSING ASSOCIATION Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Apprentice
✨Tip Number 1
Familiarise yourself with the social housing sector in Scotland. Understanding the key issues, such as homelessness and tenant rights, will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since this role involves a lot of customer interaction, being able to convey information clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Network with professionals in the housing sector. Attend local events or join online forums related to social housing. This can provide valuable insights and potentially lead to connections that may help you during the application process.
✨Tip Number 4
Get comfortable with Microsoft applications, particularly Word and Outlook. Since you'll be using these tools regularly, demonstrating proficiency can give you an edge in the selection process.
We think you need these skills to ace Housing Apprentice
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Housing Apprentice position. This will help you tailor your application to highlight relevant skills and experiences.
Craft a Tailored CV: Create a CV that specifically addresses the qualities and qualifications mentioned in the job description. Emphasise your customer service experience, organisational skills, and any relevant IT skills, particularly with Microsoft applications.
Write a Compelling Cover Letter: In your cover letter, express your interest in social housing and how you can contribute to the Housing team. Mention your communication skills and willingness to learn, as these are key aspects of the role.
Follow Application Instructions: Ensure you follow all application instructions provided in the Housing Apprentice Pack. This includes submitting your application before the deadline and including any required documents or information.
How to prepare for a job interview at CLYDE VALLEY HOUSING ASSOCIATION
✨Research Clyde Valley Housing Association
Before your interview, take some time to learn about Clyde Valley Housing Association. Understand their mission, values, and the services they provide. This will help you tailor your answers and show genuine interest in the organisation.
✨Prepare for Customer Service Scenarios
Since the role involves customer interaction, think of examples from your past experiences where you provided excellent customer service. Be ready to discuss how you handled difficult situations or queries, as this will demonstrate your suitability for the role.
✨Familiarise Yourself with Social Housing Regulations
Brush up on the basics of social housing regulations and tenant rights. Showing that you have a foundational understanding of these topics will impress the interviewers and indicate your commitment to learning more during your apprenticeship.
✨Practice Your Communication Skills
As communication is key in this role, practice speaking clearly and confidently. You might want to rehearse common interview questions with a friend or family member to build your confidence in articulating your thoughts.
