At a Glance
- Tasks: Lead customer experience initiatives and manage the Customer Contact Centre.
- Company: Clyde Valley Group, a top housing association focused on exceptional service.
- Benefits: Competitive salary, permanent position, and a supportive work environment.
- Other info: Join a forward-thinking team dedicated to continuous improvement.
- Why this job: Shape customer experiences and make a real difference in the community.
- Qualifications: Experience in customer service management and strong leadership skills.
The predicted salary is between 58052 - 61206 £ per year.
Clyde Valley Group (CVG) is a leading housing association committed to delivering exceptional customer experiences across all tenures. We value innovation, collaboration, and continuous improvement to ensure our services meet the highest standards.
The Role
In our newly created role as Customer Experience Manager, you will play a pivotal role in providing strategic and operational leadership for customer-facing services and overall customer experience across Clyde Valley Group. Reporting to the Customer Service Director, you will:
- Act as the organisational lead for customer experience, ensuring that customer perspectives inform strategy, service design and day-to-day operations.
- Lead and manage our Customer Contact Centre and Customer.
Customer Experience Manager employer: CLYDE VALLEY HOUSING ASSOCIATION
Clyde Valley Group is an exceptional employer that prioritises innovation and collaboration, fostering a work culture where every team member's input shapes our customer experience strategy. With a strong commitment to employee growth, we offer continuous professional development opportunities and a supportive environment, making it an ideal place for those looking to make a meaningful impact in the housing sector.
Contact Details:
CLYDE VALLEY HOUSING ASSOCIATION Recruitment Team
