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- Tasks: Join our team to improve processes and systems for better customer service.
- Company: Clyde Valley Housing Association provides affordable homes across Lanarkshire and East Dunbartonshire.
- Benefits: Enjoy a starting salary of £22,994, 25 days holiday, and flexible working options.
- Why this job: Gain hands-on experience in business improvement while making a positive social impact.
- Qualifications: Must be 16+, live in Scotland, and meet specific educational criteria.
- Other info: Applications close on 16th June 2025; interviews on 24th June.
We’re looking for a graduate apprentice to join our Business Improvement project team. As a registered Social Landlord, Clyde Valley Housing Association provides over 4,700 affordable homes to individuals and families across Lanarkshire and East Dunbartonshire. The Business Improvement team look at our processes and systems across the organisation to improve the service we offer to our customers and to find more efficient ways of working. The team are central to ensuring we can deliver excellent customer service and in supporting our colleagues to do more of the work that they, and our customers value.
As an apprentice, you will be involved in the full improvement lifecycle. You will work with teams across the organisation to understand their job roles, their aims and goals and will analyse their needs to suggest improvements to the way they work. You’ll be involved in managing and delivering specific improvement projects and developing improvements to IT systems through our low-code platform. Once changes are in place, you’ll support our teams to learn and test any new systems and processes. Completing project documentation and understanding how your work helps Clyde Valley deliver on our organisational goals and objectives is a key part of the role.
What will I learn?
- During the study part of the apprenticeship, you’ll learn about the core aspects of any business including people management, marketing, sustainability, procurement, operations management, accounting and finance. Alongside this, you will specialise in project management and will learn about project governance, risk assessments and ethical management.
- Within the workplace, you’ll learn about the following areas of business improvement:
- Process Improvement – Learn how to gather requirements, produce process maps, make changes to IT applications, test and implement changes.
- Project & Change Management – Learn how to create project documentation, how to work with teams to effectively implement change, prepare training to support change implementation, how to effectively communicate with others to implement change.
- Data & Reporting – Learn to produce reports on Power BI, learn about the importance of good data and data security.
What qualifications or qualities are required?
To be eligible for this apprenticeship you must live in Scotland and meet SAAS funding eligibility criteria and you must be 16 or over. You will need one of the following:
- Scottish Highers: BBBC, including English (102 UCAS tariff points)
- A Levels: CCD, including English (88 UCAS tariff points)
- Irish Leaving Certificate, H3H3H3H4 including English
- International Baccalaureate, 24 points
- An appropriate foundation / modern apprenticeship
We are looking for an apprentice who has excellent IT skills and an interest in IT and business. You will need excellent communication skills and be able to listen carefully to others and check your understanding. Being proactive, taking initiative and being able to self-manage and prioritise a workload is a key part of this role. This role will involve both working with computers and with people and you’ll need to be comfortable with both aspects of the role. Having an interest in social housing and organisations with a social purpose would be an advantage.
We’re looking for an apprentice to start their work placement and the apprenticeship study in September 2026.
The key benefits of the job are:
- Starting salary of £22,994
- 25 days holiday plus 15 bank holidays per year
- Flexible working, including agile leave days
- An on-site gym
Business Improvement Graduate Apprentice employer: CLYDE VALLEY HOUSING ASSOCIATION
Contact Detail:
CLYDE VALLEY HOUSING ASSOCIATION Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Improvement Graduate Apprentice
✨Tip Number 1
Familiarise yourself with the core aspects of business improvement, such as process mapping and project management. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your understanding of the role.
✨Tip Number 2
Showcase your IT skills by exploring low-code platforms or tools relevant to business improvement. Being able to discuss your hands-on experience with these technologies can set you apart from other candidates.
✨Tip Number 3
Research Clyde Valley Housing Association and their mission in social housing. Understanding their values and how they align with your own will allow you to express genuine interest and commitment during the interview process.
✨Tip Number 4
Prepare to discuss examples of when you've taken initiative or managed a project, even if it's from school or personal experiences. This will illustrate your proactive nature and ability to self-manage, which are key qualities for this role.
We think you need these skills to ace Business Improvement Graduate Apprentice
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and expectations of the Business Improvement Graduate Apprentice role. Highlight key skills and qualifications that align with your experience.
Tailor Your CV: Customise your CV to reflect the skills and experiences relevant to the apprenticeship. Emphasise your IT skills, communication abilities, and any previous experience in project management or process improvement.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and Clyde Valley Housing Association's mission. Mention specific examples of how your background aligns with the job requirements and your interest in social housing.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CLYDE VALLEY HOUSING ASSOCIATION
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of the Business Improvement Graduate Apprentice. Familiarise yourself with terms like process improvement, project management, and data reporting, as these will likely come up during your interview.
✨Show Your IT Skills
Since the role requires excellent IT skills, be prepared to discuss your experience with IT systems and any relevant software, especially low-code platforms. You might also want to mention any projects where you've used technology to improve processes.
✨Demonstrate Communication Skills
Effective communication is crucial for this role. Be ready to provide examples of how you've successfully communicated with team members or stakeholders in the past. Highlight your ability to listen and check understanding, as this is essential for gathering requirements and implementing changes.
✨Express Your Interest in Social Housing
Clyde Valley Housing Association has a social purpose, so showing genuine interest in social housing and community impact can set you apart. Research the organisation and be prepared to discuss why you want to work in this sector and how you can contribute to their mission.
