At a Glance
- Tasks: Engage clients, manage sales pipelines, and lead strategic pitches to drive growth.
- Company: Join Clyde & Co, a leading firm committed to inclusivity and professional development.
- Benefits: Enjoy hybrid working, career progression, and a supportive work environment.
- Other info: Be part of a diverse team that values fairness and celebrates individual contributions.
- Why this job: Make a real impact in client relationships and develop your skills in a dynamic setting.
- Qualifications: Experience in client or business development, strong communication, and organisational skills.
The predicted salary is between 55000 - 65000 £ per year.
Location: London
Type: Permanent
Hybrid working: 2 days per week in the office
Team: Business Development
Key Responsibilities
- Client Engagement & Profile Raising: Execute agreed client development plans using best‑practice marketing, communications and engagement tactics. Use analytics to identify, track and progress leads aligned to global and regional objectives. Identify trends and topics to inform the development of thought leadership, content and client tools, and advise partners on their effective use.
- Opportunity Identification & Evaluation: Manage sales pipelines using the firm’s Sales Operating System, ensuring accurate tracking and progression of pursuits. Conduct research and analysis using internal and external data to support client, sector and practice needs. Measure and report on return on investment (ROI) from client development activity to inform future strategy.
- Conversion & Growth: Lead strategic pitch and panel opportunities for Enterprise clients, ensuring robust preparation and review processes. Prepare high‑quality client meeting materials, including insight, research and marketing assets. Run regular pipeline review meetings with partners to assess opportunities and required BD support.
- Client Retention & Relationship Expansion: Act as Client Relationship Manager for designated accounts, overseeing strategy and delivery to drive growth across practices and regions. Facilitate partner engagement with Enterprise client programmes. Coordinate cross‑practice and cross‑office client teams to deliver cohesive client strategies. Lead and deliver client relationship reviews and matter/satisfaction reviews in line with best practice.
- Operational & Commercial Management: Take accountability for the quality, relevance and timely delivery of all client outputs. Effectively utilise local and central BD resources and collaborate with regional and sector Client Development Managers. Contribute to the development and continuous improvement of global BD processes and standards. Ensure accurate use of BD systems, data integrity and effective adoption of BD technology. Lead and manage annual client activity budgets, ensuring appropriate spend and return on investment.
Skills & Experience
- Proven experience in client development or business development within a fast‑paced professional services environment (legal sector preferred).
- Strong ability to influence and work credibly with senior partners and lawyers.
- Excellent organisational skills with the ability to manage multiple priorities under tight deadlines.
- Strong interpersonal skills, with confidence, diplomacy and commercial judgement.
- Excellent written and verbal communication skills.
- High attention to detail and accuracy.
- Proactive, resilient and tenacious, with the ability to drive initiatives forward and motivate others.
What We Offer
Clyde & Co is committed to providing an inclusive working environment and extensive personal and professional development opportunities. Career progression is supported through a structured competency framework covering technical excellence, people and team contribution, client and stakeholder relationships, service delivery and commercial awareness, and personal effectiveness.
Equal Opportunities Statement
We are proud to be an equal opportunities employer. Our values encourage us to support fairness, celebrate diversity and prohibit all forms of discrimination in the workplace to allow everyone to excel at work.
Client Relationship Manager (Insurance) employer: CLYDE UK SERVICES COMPANY
Clyde & Co is an exceptional employer located in London, offering a dynamic hybrid working environment that fosters collaboration and innovation. With a strong commitment to personal and professional development, employees benefit from structured career progression opportunities and a culture that values diversity and inclusion. The firm prioritises client engagement and relationship management, providing a rewarding atmosphere for those looking to make a meaningful impact in the insurance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Manager (Insurance)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Remember, it’s all about building those relationships!
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their needs and how you can add value as a Client Relationship Manager. Tailor your pitch to show how your skills align with their goals – this will make you stand out!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Use this opportunity to reiterate your enthusiasm for the role and highlight any key points from your conversation.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you along the way, and applying directly shows your commitment. Plus, it’s a great way to stay updated on new opportunities that fit your skills.
We think you need these skills to ace Client Relationship Manager (Insurance)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Relationship Manager role. Highlight your experience in client development and how it aligns with our needs at StudySmarter. We want to see how you can bring value to our team!
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that showcase your organisational skills, ability to manage multiple priorities, and your knack for building relationships. We love seeing real-life applications of your talents.
Be Clear and Concise:When writing your application, keep it clear and to the point. Avoid jargon and fluff—focus on what makes you a great fit for the role. We appreciate straightforward communication, so let your personality shine through without overcomplicating things!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join the StudySmarter family!
How to prepare for a job interview at CLYDE UK SERVICES COMPANY
✨Know Your Clients
Before the interview, research the company’s key clients and their industries. Understanding their client engagement strategies will help you demonstrate how your experience aligns with their needs. Be ready to discuss specific examples of how you've successfully managed client relationships in the past.
✨Showcase Your Analytical Skills
Since the role involves using analytics to track leads and measure ROI, prepare to discuss your experience with data analysis. Bring examples of how you've used data to inform decisions or improve client strategies. This will show that you can contribute to their objectives right from the start.
✨Prepare for Strategic Discussions
Expect questions about how you would lead strategic pitches and manage sales pipelines. Think of a few scenarios where you successfully led a pitch or managed a complex client relationship. Highlight your organisational skills and ability to work under pressure, as these are crucial for the role.
✨Demonstrate Your Communication Skills
As a Client Relationship Manager, strong communication is key. Practice articulating your thoughts clearly and confidently. Prepare to discuss how you’ve effectively communicated with senior partners and clients in the past, showcasing your interpersonal skills and commercial judgement.
