At a Glance
- Tasks: Book travel arrangements and provide top-notch customer service for all travel needs.
- Company: Dynamic travel company focused on exceptional customer experiences.
- Benefits: Hybrid working options, competitive salary, and opportunities for professional growth.
- Other info: Engage with customers and build lasting relationships in a fast-paced environment.
- Why this job: Join a vibrant team and help customers create unforgettable travel experiences.
- Qualifications: HNC/HND in Travel and Tourism preferred; attention to detail is key.
The predicted salary is between 25000 - 32000 € per year.
The role of a Travel Consultant represents the high level of customer service and care which creates value for our customers. Travel Consultants are the front-line representation of the company, with daily interactions across a range of customers to support all their travel needs. The ability to build relationships with customers by communicating personally and efficiently is vital to develop confidence and trust in our services.
Responsibilities
- Marine & Offshore / Business Travel: Book travel in line with customer policies and preferences, including flights, accommodation, car hire, and all other arrangements required for a business trip.
- Productivity: Maintain quality customer service while working through a high volume of transactions accurately and efficiently.
- Customer Feedback: Seek and record customer feedback and savings for customers to demonstrate the value of our services.
- Emergency Resolution: Inform customers of any disruption through regular checks of internal alerts, GDS queues, and internal messaging centres.
- Customer Meetings & Engagement: Participate in customer meetings and engagement opportunities to build relationships and offer operational expertise.
- Best Practice: Follow all best practice processes and procedures, ensuring adherence to supplier terms and conditions to avoid ADMs.
- Product Knowledge: Proactively seek and engage with supplier training to improve product knowledge and expertise.
- Invoice Queries: Complete all internal scripting processes for bookings to record accurate invoicing data, and respond timely to any invoice queries.
Candidate Requirements
- Educated to HNC/HND level in Travel and Tourism is beneficial.
- Office environment exposure is required.
- Excellent attention to detail.
The role offers the opportunity for Hybrid working and is dependent on commercial demands.
Travel Consultant in Glasgow employer: Clyde Travel Management
As a Travel Consultant with us, you will thrive in a dynamic and supportive work environment that prioritises exceptional customer service and relationship building. Our company fosters a culture of continuous learning and development, offering hybrid working options and opportunities for professional growth, making it an ideal place for those seeking a rewarding career in the travel industry.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Consultant in Glasgow
✨Tip Number 1
Get to know the company inside out! Research their values, services, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! As a Travel Consultant, you'll need to build relationships with customers. Role-play with friends or family to get comfortable with discussing travel options and handling queries.
✨Tip Number 3
Network like a pro! Attend industry events or join online forums related to travel. You never know who might have a lead on a job or can give you insider tips on landing that perfect role.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining us. Plus, it shows you're proactive and keen to be part of our team!
We think you need these skills to ace Travel Consultant in Glasgow
Some tips for your application 🫡
Show Your Passion for Travel:When writing your application, let your love for travel shine through! Share any personal experiences or stories that highlight your enthusiasm for exploring new places and cultures. This will help us see how you connect with our customers' needs.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your relevant skills and experiences that align with the responsibilities of a Travel Consultant. We want to see how you can bring value to our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that are easy to read, as it reflects your attention to detail—something we value highly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Clyde Travel Management
✨Know Your Stuff
Make sure you brush up on your travel knowledge! Familiarise yourself with common travel policies, popular destinations, and the latest trends in the industry. This will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or went above and beyond for a customer. This is crucial for a Travel Consultant role, so be ready to share your stories!
✨Practice Active Listening
During the interview, demonstrate your ability to listen actively. This means not just hearing the questions but engaging with them. Nod, ask clarifying questions, and reflect back what you’ve heard. This will show that you value communication, which is key in building customer relationships.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about potential travel disruptions or customer complaints and how you would handle them. Practising these scenarios can help you respond confidently and effectively during the interview.
