At a Glance
- Tasks: Provide top-notch customer service and coordinate complex travel itineraries.
- Company: Join a leading travel consultancy with a focus on customer care.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on innovation and technology.
- Why this job: Shape unforgettable travel experiences while mentoring the next generation of consultants.
- Qualifications: Experience in business travel operations and strong relationship-building skills.
The predicted salary is between 30000 - 40000 € per year.
The role of a Senior Travel Consultant represents the epitome of our customer-centric culture by providing the highest level of care and customer service. Building on the foundation of the Travel Consultant position, the Senior Travel Consultant creates the highest level of customer experience. The competent utilisation of communication methods and travel technologies supports clients with complex travel needs, inspiring trust through confident travel support. The expertise of the Senior Travel Consultant extends beyond individual customer enquiries, encompassing the seamless coordination of complex marine and offshore itineraries, resolution of urgent travel challenges, and informed destination advice. The role enhances team performance through mentorship, acting as a role model when adapting to new technologies and mentoring newer members of the team. In essence, the impact of the Senior Travel Consultant shapes exceptional travel experiences that define the company’s.
Key Responsibilities
- Marine & Offshore / International Corporate Travel Expertise: Leverage an understanding of marine and offshore crew changes or international corporate travel to provide specialised travel solutions for complex international travel.
- Productivity: Able to handle high volumes of complex transactions efficiently and accurately, adhering to customer SLAs.
- Customer Feedback: Seek and share feedback from customers to continually improve our service offerings.
- Emergency Resolution: Assume a leadership role in addressing emergency situations and disruption, ensuring prompt solutions for travellers and communication with customers.
- Supplier Knowledge: Develop an in-depth understanding of airlines, airfares, routes, and other travel-related.
- Technology: Demonstrate high level of competency with travel technologies to offer customers a wide range of content and efficient solutions.
- Customer Relationship Management: Nurture long-lasting relationships with customers, demonstrating a thorough understanding of their unique requirements and preferences.
- Customer Meetings and Engagement: Attend customer review meetings and pitches to prospective customers to represent and showcase operational expertise.
- Best Practices: Serve as a role model by consistently following and encouraging best practices as defined by the company to ensure consistent service.
- New Customer Acquisition: Engage with potential new customers during initial contact to provide quotations and supports which instils confidence and trust in our service.
- Adaptability: Embrace new technologies and advocate the adoption of new innovative solutions which enhance our service.
- Mentoring: Actively mentor junior colleagues, sharing your insights and experience to promote their growth and development within the company.
Candidate Requirements
- Education to HND, A-Level / Highers and a proven track record in business travel operations.
- Expertise in handling marine/offshore crew changes or complex international corporate travel.
- In-depth knowledge of travel suppliers.
- Highly proficient utilising the GDS.
- The ability to build and maintain long-lasting customer relationships.
- The capability to handle emergency situations effectively.
Senior Travel Consultant in Aberdeen employer: Clyde Travel Management
As a Senior Travel Consultant with us, you will thrive in a dynamic and supportive work environment that prioritises customer satisfaction and employee development. Our company fosters a culture of mentorship and innovation, providing you with the opportunity to enhance your skills while delivering exceptional travel experiences. Located in a vibrant area, we offer competitive benefits and a collaborative atmosphere that encourages personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Travel Consultant in Aberdeen
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, attend events, and join relevant online groups. You never know who might have the inside scoop on a Senior Travel Consultant role that’s perfect for you.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, highlight your experience with marine and offshore travel. Share specific examples of how you've handled complex itineraries or resolved urgent travel issues.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire and express your interest in working with them. A friendly email can go a long way in landing that dream Senior Travel Consultant position.
✨Tip Number 4
Utilise our website! We’ve got loads of resources and job listings tailored for roles like Senior Travel Consultant. Make sure to check it out regularly and apply directly through us for the best chances of success.
We think you need these skills to ace Senior Travel Consultant in Aberdeen
Some tips for your application 🫡
Show Off Your Experience:When you're writing your application, make sure to highlight your experience in marine and offshore travel or complex international corporate travel. We want to see how you've tackled challenges and provided exceptional service in the past!
Be Customer-Centric:Remember, this role is all about customer care! Use your application to demonstrate how you've built strong relationships with clients and how you’ve gone above and beyond to meet their needs. We love a good success story!
Tech Savvy is Key:Since we rely heavily on travel technologies, don’t forget to mention your proficiency with GDS and any other relevant tools. Show us how you’ve used technology to enhance customer experiences and streamline processes.
Apply Through Our Website:Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Clyde Travel Management
✨Know Your Stuff
Make sure you brush up on your knowledge of marine and offshore travel, as well as international corporate travel. Be ready to discuss specific examples of how you've handled complex itineraries or emergency situations in the past.
✨Showcase Your Tech Skills
Since the role requires a high level of competency with travel technologies, be prepared to talk about the systems you've used. If you have experience with GDS, highlight it! Demonstrating your tech-savviness can really set you apart.
✨Customer-Centric Mindset
This position is all about providing exceptional customer service. Think of instances where you've gone above and beyond for a client. Share these stories to show that you understand the importance of building long-lasting relationships.
✨Mentorship Matters
As a Senior Travel Consultant, you'll be expected to mentor junior colleagues. Be ready to discuss your approach to mentoring and how you've helped others grow in their roles. This shows leadership potential and a commitment to team success.
