At a Glance
- Tasks: Provide top-notch customer service and support for complex travel needs, 24/7.
- Company: Join a leading travel consultancy known for its customer-centric culture.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Mentorship opportunities and a dynamic team environment await you.
- Why this job: Shape exceptional travel experiences and make a real impact in the industry.
- Qualifications: Experience in business travel operations and strong communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
The role of a Senior Travel Consultant, 24/7 team, represents the epitome of our customer-centric culture by providing the highest level of care and customer service. Building on the foundation of the Travel Consultant position, the Senior Travel Consultant creates the highest level of customer experience outside of normal office hours. The competent utilisation of communication methods and travel technologies supports clients with complex travel needs, inspiring trust through confident travel support. The expertise of the Senior Travel Consultant extends beyond individual customer enquiries, encompassing the seamless coordination of complex marine and offshore itineraries, resolution of urgent travel challenges, and informed destination advice. The role enhances team performance through mentorship, acting as a role model when adapting to new technologies and mentoring newer members of the team. In essence, the impact of the Senior Travel Consultant shapes exceptional travel experiences that define the company’s value proposition.
Key Responsibilities
- Marine & Offshore / International Corporate Travel Expertise: Leverage an understanding of marine and offshore crew changes or international corporate travel to provide specialised travel solutions for complex international travel.
- Productivity: Able to handle high volumes of complex transactions efficiently and accurately, adhering to customer SLAs.
- Customer Feedback: Seek and share feedback from customers to continually improve our service offerings.
- Emergency Resolution: Assume a leadership role in addressing emergency situations and disruption, ensuring prompt solutions for travellers and communication with customers.
- Supplier Knowledge: Develop an in-depth understanding of airlines, airfares, routes, and other travel-related suppliers.
- Technology: Demonstrate high level of competency with travel technologies to offer customers a wide range of content and efficient solutions.
- Customer Relationship Management: Nurture long-lasting relationships with customers, demonstrating a thorough understanding of their unique requirements and preferences.
- Customer Meetings and Engagement: Attend customer review meetings and pitches to prospective customers to represent and showcase operational expertise.
- Best Practices: Serve as a role model by consistently following and encouraging best practices as defined by the company to ensure consistent service.
- New Customer Acquisition: Engage with potential new customers during initial contact to provide quotations and supports which instils confidence and trust in our service.
- Adaptability: Embrace new technologies and advocate the adoption of new innovative solutions which enhance our service.
- Mentoring: Actively mentor junior colleagues, sharing your insights and experience to promote their growth and development within the company.
Candidate Requirements
- Education to HND, A-Level / Highers and a proven track record in business travel operations.
- Expertise in handling marine/offshore crew changes or complex international corporate travel.
- In-depth knowledge of travel suppliers.
- Highly proficient utilising the GDS.
- The ability to build and maintain long-lasting customer relationships.
- The capability to handle emergency situations effectively.
- Skills for mentorship within the team.
24/7 Senior Travel Consultant employer: Clyde Travel Management
As a Senior Travel Consultant in our 24/7 team, you will thrive in a dynamic and supportive work environment that prioritises customer care and professional growth. Our company fosters a culture of mentorship and innovation, providing you with the opportunity to enhance your skills in complex travel solutions while building lasting relationships with clients. Located in a vibrant area, we offer competitive benefits and a commitment to employee development, making us an exceptional employer for those seeking a rewarding career in travel consultancy.
StudySmarter Expert Advice🤫
We think this is how you could land 24/7 Senior Travel Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who work with marine and offshore travel. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your expertise! When you get the chance to meet potential employers or attend industry events, don’t hold back on sharing your knowledge about travel technologies and customer service. It’s all about making a memorable impression!
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly through our website, express your interest, and highlight how your skills can help them enhance their customer experience.
✨Tip Number 4
Prepare for interviews by practising common scenarios you might face as a Senior Travel Consultant. Think about how you’d handle emergency situations or complex itineraries, and be ready to share your strategies confidently!
We think you need these skills to ace 24/7 Senior Travel Consultant
Some tips for your application 🫡
Show Off Your Experience:When you're writing your application, make sure to highlight your experience in marine and offshore travel or complex international corporate travel. We want to see how you've tackled challenges in the past and how that makes you a great fit for our Senior Travel Consultant role.
Be Customer-Centric:Remember, this role is all about providing top-notch customer service. Use your application to demonstrate your understanding of customer needs and how you've gone above and beyond to meet them. We love candidates who can show they put customers first!
Tech Savvy is Key:Since you'll be using travel technologies daily, mention any relevant tools or systems you're familiar with. Whether it's GDS or other tech solutions, we want to know how you can leverage technology to enhance the customer experience.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Clyde Travel Management
✨Know Your Stuff
Make sure you brush up on your knowledge of marine and offshore travel, as well as international corporate travel. Be ready to discuss specific examples of how you've handled complex itineraries or emergency situations in the past. This will show that you’re not just familiar with the role but have real-world experience to back it up.
✨Showcase Your Tech Savvy
Since the role requires a high level of competency with travel technologies, be prepared to talk about the systems you’ve used. If you’ve worked with GDS or other travel tech, share your experiences and how you’ve leveraged these tools to enhance customer service. This will demonstrate your ability to adapt and thrive in a tech-driven environment.
✨Customer-Centric Mindset
Highlight your approach to building long-lasting relationships with customers. Share stories where you’ve gone above and beyond to meet a client’s needs or resolved an urgent travel challenge. This will illustrate your commitment to exceptional customer service, which is at the heart of the Senior Travel Consultant role.
✨Mentorship Matters
Since mentoring is a key part of the job, think about how you can demonstrate your leadership skills. Prepare examples of how you’ve supported or trained junior colleagues in the past. This will show that you’re not only a strong individual contributor but also someone who can uplift the entire team.
