Technical Product Lead: Travel Applications

The Technical Product Lead – Travel Applications is the system administrator and product manager for core agency booking systems and data applications Clyde Travel use. This multi-national role supports our external and internal customers using these systems across different time-zones. As Product Manager you will be the knowledge specialist for numerous core systems and responsible for developing further efficiencies, releasing new product features, and providing 2nd level technical support. The role also offers the opportunity for Hybrid working, dependent on commercial demands.

About Clyde: As a service provider to the dynamic and vast energy and shipping sectors for over 30 years – and part of one of the largest family-owned companies in Sweden – Clyde Travel Management has a solid and stable platform upon which our employees can achieve their professional ambitions. Our unwavering commitment to integrity and ethical business practices instils trust in our clients and creates a positive and ethical work environment for our employees. We genuinely prioritise the well-being and growth of our employees, provide comprehensive private healthcare coverage to foster a culture of support, and work hard to make our employees feel valued and cared for in their roles.

We place emphasis on delivering exceptional customer satisfaction and service over sales targets. This approach allows our Travel Consultants to focus on building meaningful relationships with clients, providing personalised travel experiences and ensuring their needs are met with diligence and care. Moreover, the Company offers attractive perks such as hybrid working arrangements, private healthcare, and the option to purchase additional annual leave. This flexibility enables employees to achieve a healthier work-life balance, accommodating personal commitments and preferences while still excelling in their roles.

Key Responsibilities:

• Product Manager & lead system administrator for various systems including GDPR compliant traveller profiles, multiple rail booking systems, Concur Compleat, Amadeus GDS products, secondary reservation systems, and data reporting portals.
• Implementing new product enhancements for these systems.
• Leading projects involving these systems to deliver increased automation and efficiencies.
• Providing 2nd level support for customers and colleagues on core Clyde Travel systems.
• Providing internal or external training for products in your portfolio.
• Supporting colleagues with booking system queries and technical settings.
• Collaborating to onboard new external customers onto Clyde technology systems.
• Diagnosing and troubleshooting problems with all travel booking platforms.
• Ensuring all booked transactions flow into invoicing system in a timely and accurate manner.
• Documenting processes and creating consistency in workflows.

Candidate Requirements:

• SVQ / National Diploma/Certificate in a business discipline preferred, minimum sound Higher Education.
• Substantial experience supporting core Corporate/Marine travel agency systems.
• Advanced Amadeus GDS preferred, Galileo and Sabre knowledge welcomed.
• Some previous experience working with online booking systems.
• Previous experience working in a technical support/corporate reservations.
• Knowledge of PCI compliance and working with virtual cards and customer credit cards.
• Good understanding of GDPR and working with protected personal data.
• Project management experience managing customer or product implementations.
• An “automation first” mindset to removing manual work and tasks.
• Passionate about good customer service and experience.
• Comfortable working independently or collaborating with colleagues.
• Advanced knowledge of MS Office/365 products and automation workflows.
• Experience of dealing with BSP/ARC will greatly benefit the job holder.
• Previous experience working within the Marine or Energy travel industry.
• Having worked to ISO9001 process standards within travel.
• Previous experience using support software and project management software.
• Previous experience using process mapping software.