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- Tasks: Lead product management for Amadeus GDS and ERP systems, enhancing workflows and automating processes.
- Company: Clyde Travel Management has over 30 years of experience in the energy and shipping sectors.
- Benefits: Enjoy hybrid working, private healthcare, and the option to purchase extra annual leave.
- Why this job: Join a supportive culture focused on employee well-being and exceptional customer service.
- Qualifications: Experience with Amadeus GDS, travel invoicing software, and technical support is essential.
- Other info: Applications accepted until 23rd May 2025; flexible working arrangements available.
The predicted salary is between 43200 - 72000 £ per year.
The purpose of the Technical Product Lead – GDS & ERP is to continually enhance our agency workflows and drive efficiencies through greater use of automated processes, streamlined workflow scripting or adoption of mid-back-office ERP features. In this multi-national role you will be the product manager and agency administrator for our Amadeus reservation system and productivity suite along with our mid-back office invoicing system, Unit4 Central Command ERP. Product management of our proprietary Consort agent desktop would also sit under your remit. The role also offers the opportunity for Hybrid working, dependent on commercial demands.
About Clyde: As a service provider to the dynamic and vast energy and shipping sectors for over 30 years – and part of one of the largest family-owned companies in Sweden – Clyde Travel Management has a solid and stable platform upon which our employees can achieve their professional ambitions. Our unwavering commitment to integrity and ethical business practices instils trust in our clients and creates a positive and ethical work environment for our employees. We genuinely prioritise the well-being and growth of our employees, provide comprehensive private healthcare coverage to foster a culture of support, and work hard to make our employees feel valued and cared for in their roles. We place emphasis on delivering exceptional customer satisfaction and service over sales targets. This approach allows our Travel Consultants to focus on building meaningful relationships with clients, providing personalised travel experiences and ensuring their needs are met with diligence and care. Moreover, the Company offers attractive perks such as hybrid working arrangements, private healthcare, and the option to purchase additional annual leave. This flexibility enables employees to achieve a healthier work-life balance, accommodating personal commitments and preferences while still excelling in their roles.
Key Responsibilities:
- Product Manager: Amadeus GDS & Productivity Suite
- Lead administrator for agency offline booking workflows
- Managing PCC/OID settings for consistent workflows in all markets
- Managing multi-national users though Amadeus LSS / LSM
- Supporting GDS booking scripts/smart-flows for online customers and NDC flows
- Working with online automation systems such as Compleat or IQCX
- Rolling out new product enhancements across the business
- Own the product development roadmap for features and enhancements
- Be knowledge specialist for all associated Unit4 integrations and workflows
- Managing projects to bring in new workflows and ERP productivity enhancements
- Provide 2nd level internal user support for system
- Ensuring booking data is invoicing in a timely and accurately manner
- Reducing manual transactional errors through continuous improvement
- Sunsetting legacy system features to aid productivity
- Working with Clyde SMT to shape product roadmap for Consort
- Technology team product lead for this customer facing core system
- Work with developers to resolve bugs and test frequent sprint releases
- Become knowledge specialist for our Compas crewing to Consort API integration
Supporting Responsibilities:
- Provide 2nd level support for customers and colleagues on core Clyde Travel systems
- Diagnose and troubleshoot problems with all travel booking platforms
- Collaborating to onboard new external customers onto Clyde technology systems
- Setting up new internal users across all Clyde agent booking systems
- Collaborating with other departments to drive efficiencies across the business
- Reducing system errors through proactive monitoring and system checks
- Managing technical supplier failure/disruption or notifications
- Providing internal or external training for systems you product manage
- Documenting processes and creating consistency in workflows
Candidate Requirements:
- Exceptional experience using Amadeus GDS and Productivity Suite
- A deep knowledge of travel invoicing software, processes, and system administration
- Or experience using Unit4 Central Command mid-office system or Unit4 ERP
- Good understanding of airline BSP/ARC transactions and processes
- Demonstrable understanding of core Amadeus GDS workflow products
- Have a good understanding of Amadeus NDC workflows
- Knowledge of PCI compliance and working with virtual cards and customer credit cards
- Good understanding of GDPR and working with protected personal data
- Understanding of travel market nuances and experience working with multiple invoicing currencies
- Previous experience working in a technical support/corporate reservations
- Advanced knowledge of MS Office/365 products and automation workflows
- Experience of dealing with BSP/ARC will greatly benefit the job holder
- Experience configuring supporting other travel technology systems (rail, hotel, other)
- Previous experience implementing new customers onto travel systems
- Previous experience working within the Marine or Energy travel industry
- Worked to ISO9001 process standards within travel
- Previous experience using support software such as Freshdesk/Service
- Knowledge and usage of project management software such as Monday.com
- Previous experience using process mapping software such as Nintex Promap
- Passionate about great customer service and experience
- A love for solving technical or workflow problems
- Comfortable working independently or collaborating with colleagues
Technical Product Lead: GDS & ERP employer: Clyde Travel Ltd
Contact Detail:
Clyde Travel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Product Lead: GDS & ERP
✨Tip Number 1
Familiarise yourself with the Amadeus GDS and Productivity Suite. Since this role heavily relies on these systems, having a solid understanding of their functionalities will not only boost your confidence but also demonstrate your commitment to the position.
✨Tip Number 2
Network with professionals in the travel industry, especially those who have experience with Unit4 Central Command ERP. Engaging with others can provide insights into the role and may even lead to valuable referrals.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've improved workflows or resolved technical issues in previous roles. This will highlight your ability to drive efficiencies, which is crucial for this position.
✨Tip Number 4
Research Clyde Travel Management's values and culture. Understanding their commitment to customer service and employee well-being will help you align your responses during interviews, making you a more attractive candidate.
We think you need these skills to ace Technical Product Lead: GDS & ERP
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Amadeus GDS, Unit4 ERP, and any other travel technology systems mentioned in the job description. Use specific examples to demonstrate your expertise in these areas.
Craft a Compelling Cover Letter: In your cover letter, express your passion for enhancing agency workflows and driving efficiencies. Mention how your previous experiences align with the responsibilities of the Technical Product Lead role and showcase your problem-solving skills.
Highlight Relevant Skills: Emphasise your knowledge of travel invoicing software, project management tools, and automation workflows. Make sure to mention any experience you have with PCI compliance, GDPR, and working with multiple invoicing currencies.
Showcase Your Customer Service Focus: Since the role prioritises exceptional customer satisfaction, include examples of how you've successfully built relationships with clients or resolved technical issues in previous positions. This will demonstrate your commitment to great customer service.
How to prepare for a job interview at Clyde Travel Ltd
✨Showcase Your Technical Expertise
Make sure to highlight your experience with Amadeus GDS and Unit4 ERP during the interview. Be prepared to discuss specific projects where you successfully implemented or managed these systems, as this will demonstrate your capability to handle the technical aspects of the role.
✨Understand the Company Culture
Clyde Travel Management values integrity and exceptional customer service. Research their approach to client relationships and be ready to share how your personal values align with theirs. This will show that you're not just a fit for the role, but also for the company culture.
✨Prepare for Problem-Solving Scenarios
Given the nature of the role, expect questions that assess your problem-solving skills. Think of examples where you've diagnosed and resolved technical issues or improved workflows. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Demonstrate Your Collaborative Spirit
The role involves working with various teams and departments. Be ready to discuss your experience in cross-functional collaboration. Share examples of how you've worked with others to drive efficiencies or implement new systems, showcasing your ability to work well in a team environment.
