Senior Travel Consultant

The role of Senior Travel Consultant represents the epitome of our customer-centric culture by providing the highest level of care and customer service, and the utilisation of communication methods and travel technologies to support our clients' complex travel needs, inspiring trust through confident travel support. Expertise will extend beyond individual customer enquiries, encompassing the seamless coordination of complex marine and offshore itineraries, resolution of urgent travel challenges, and informed destination advice. The role will also enhance team performance through mentorship, acting as a role model when adapting to new technologies and mentoring newer members of the team, shaping exceptional travel experiences that define the company’s value proposition. The role also offers the opportunity for hybrid working, dependent on commercial demands.

About Clyde: As a service provider to the dynamic and vast energy and shipping sectors for over 30 years – and part of one of the largest family-owned companies in Sweden – Clyde Travel Management has a solid and stable platform upon which our employees can achieve their professional ambitions. Our unwavering commitment to integrity and ethical business practices instils trust in our clients and creates a positive and ethical work environment for our employees. We genuinely prioritise the well-being and growth of our employees, provide comprehensive private healthcare coverage to foster a culture of support, and work hard to make our employees feel valued and cared for in their roles. We place emphasis on delivering exceptional customer satisfaction and service over sales targets. This approach allows our Travel Consultants to focus on building meaningful relationships with clients, providing personalised travel experiences and ensuring their needs are met with diligence and care. Moreover, the Company offers attractive perks such as hybrid working arrangements, private healthcare, and the option to purchase additional annual leave. This flexibility enables employees to achieve a healthier work-life balance, accommodating personal commitments and preferences while still excelling in their roles. Join us on the journey.

Key Responsibilities:

• Marine & Offshore / International Corporate Travel Expertise: Leveraging an understanding of marine and offshore crew changes or international corporate travel to provide specialised travel solutions for complex international travel.
• Productivity: Be able to handle high volumes of complex transactions efficiently and accurately, adhering to customer SLAs.
• Customer Feedback: Seek and share feedback from customers to continually improve our service offerings.
• Emergency Resolution: Assume a leadership role in addressing emergency situations and disruption, ensuring prompt solutions for travellers and communication with customers.
• Supplier Knowledge: Develop an in-depth understanding of airlines, airfares, routes, and other travel-related suppliers.
• Technology: Demonstrate high level of competency with travel technologies to offer customers a wide range of content and efficient solutions.
• Customer Relationship Management: Nurture long-lasting relationships with customers, demonstrating a thorough understanding of their unique requirements and preferences.
• Customer Meetings and Engagement: Attend customer review meetings and pitches to prospective customers to represent and showcase operational expertise.
• Best Practices: Serve as a role model by consistently following and encouraging best practices as defined by the company to ensure consistent service.
• New Customer Acquisition: Engage with potential new customers during initial contact to provide quotations and supports which instils confidence and trust in our service.
• Adaptability: Embrace new technologies and advocate the adoption of new innovative solutions which enhance our service.
• Mentoring: Actively mentor junior colleagues, sharing your insights and experience to promote their growth and development within the company.

Candidate Requirements:

• Educated to an HND/HNC level.
• Expertise in handling marine/offshore crew changes or complex international corporate travel.
• In-depth knowledge of travel suppliers.
• Highly proficient utilising the GDS.
• The ability to build and maintain long-lasting customer relationships.
• The capability to handle emergency situations effectively.
• Skills for mentorship within the team.
• Proficiency in one or more foreign languages is valuable.