Senior Client Relationship Manager in London

The Role

Department: Enterprise Client Programme (Insurance Client Programme)

Location: London

Hybrid working: 2 days per week in the office

The Firm

Clyde & Co is a global law firm providing a complete service to clients in its core sectors of insurance, transport, energy, infrastructure and trade & commodities. With over 5000 people operating from over 60 offices and associated offices across six continents, Clyde & Co is committed to creating successful outcomes for our clients.

The Department

The Global Business Development Leadership team sets the strategy in consultation with the Global Strategy Board and Global Practice Executives. The BD teams (comprising Communications, Marketing, Business and Client Relationship experts) are led by regional heads of business development who are aligned to our regional boards: Asia Pacific, Middle East Africa, North America, UK, Europe.

Our strategy seeks to:

• Manage and develop clients and profile in our global sectors
• Adopt a content and product led approach in taking our practice groups to market
• Prioritise the use of integrated digital marketing channels
• Position our most senior staff as advisors to the business, supported by expert execution teams

The Role

This role is a key component of the Global Business Development Team, working with the Head of Clients, Head of Clients, London Market and the other Insurance Key Client Senior Managers, to manage and contribute to the collaborative development and pursuit of clients across insurance business lines and/or sectors.

Key Responsibilities

• Engage with contacts at clients and targets
• Marketing & Communications activity
• Engagement management
• Execute the given tactics in agreed client development plans to best practice and actively use analytics to identify and track leads.
• Ensure tactics employed are commensurate with global and regional objectives; and analytics are used to drive pursuits and leads
• Identify trends/topics for the development of tools and content and feed these into global Products programme.
• Advise partners in the use of tools for engagement and sales purposes.
• Support the use of the Clyde & Co Sales Operating System in tracking, managing and converting identified pursuits and leads with allocated priority clients.
• Conduct pipeline review meetings with Enterprise client partners/teams to understand opportunities and BD support required.
• Take Client Relationship Manager role on relevant clients as strategy dictates taking an overarching view of strategy and client needs, achieving growth across the programme.
• Gain support from partners to undertake regular relationship reviews; undertake client review and ensure report standards and processes are met.
• Ensure appropriate Enterprise client matters are opted into the programme.
• Lead annual budget process for allocated Enterprise clients in relation to client activity and maintain responsibility for budget management to ensure appropriate expenditure and that the firm receives suitable return on that investment.

Essential Skills and Experience

• Substantial experience of working as a senior client development practitioner within a fast-paced professional services environment.
• Experience of setting and monitoring budgets
• Strong organisational skills and the ability to handle multiple priorities within tight timescales
• Able to work to very tight deadlines under pressure and to assimilate information quickly
• Strong interpersonal skills including confidence, positivity, diplomacy and the ability to gain credibility quickly
• Excellent verbal and written communication skills
• Demonstrates attention to detail with a high level of accuracy
• Positive and tenacious with the ability to pro-actively drive initiatives forward and motivate resources within and outside their team to perform

Our Commitment

Clyde & Co is proud to be an equal opportunities employer. Our values encourage us to support fairness, celebrate diversity and prohibit all forms of discrimination in the workplace to allow everyone to excel at work. Therefore, we welcome and encourage all applications from suitably qualified individuals, regardless of background or identity.