At a Glance
- Tasks: Engage clients, manage sales pipelines, and drive growth strategies in a dynamic environment.
- Company: Join Clyde & Co, a leading global law firm with a commitment to diversity and inclusion.
- Benefits: Enjoy hybrid working, professional development, and a supportive team culture.
- Other info: Be part of a diverse team dedicated to community support and environmental responsibility.
- Why this job: Make a real impact by building client relationships and driving business success.
- Qualifications: Experience in client or business development, strong communication, and organisational skills.
The predicted salary is between 55000 - 65000 £ per year.
Location: London
Type: Permanent
Hybrid working: 2 days per week in the office
Team: Business Development
Key Responsibilities
- Client Engagement & Profile Raising
- Execute agreed client development plans using best-practice marketing, communications, and engagement tactics.
- Use analytics to identify, track, and progress leads aligned to global and regional objectives.
- Identify trends and topics to inform the development of thought leadership, content, and client tools, and advise partners on their effective use.
- Opportunity Identification & Evaluation
- Manage sales pipelines using the firm’s Sales Operating System, ensuring accurate tracking and progression of pursuits.
- Conduct research and analysis using internal and external data to support client, sector, and practice needs.
- Measure and report on return on investment (ROI) from client development activity to inform future strategy.
- Conversion & Growth
- Lead strategic pitch and panel opportunities for Enterprise clients, ensuring robust preparation and review processes.
- Prepare high-quality client meeting materials, including insight, research, and marketing assets.
- Run regular pipeline review meetings with partners to assess opportunities and required BD support.
- Client Retention & Relationship Expansion
- Act as Client Relationship Manager for designated accounts, overseeing strategy and delivery to drive growth across practices and regions.
- Facilitate partner engagement with Enterprise client programmes.
- Coordinate cross-practice and cross-office client teams to deliver cohesive client strategies.
- Lead and deliver client relationship reviews and matter/satisfaction reviews in line with best practice.
- Operational & Commercial Management
- Take accountability for the quality, relevance, and timely delivery of all client outputs.
- Effectively utilise local and central BD resources and collaborate with regional and sector Client Development Managers.
- Contribute to the development and continuous improvement of global BD processes and standards.
- Ensure accurate use of BD systems, data integrity, and effective adoption of BD technology.
- Lead and manage annual client activity budgets, ensuring appropriate spend and return on investment.
Skills & Experience
- Essential
- Proven experience in client development or business development within a fast-paced professional services environment (legal sector preferred).
- Strong ability to influence and work credibly with senior partners and lawyers.
- Excellent organisational skills with the ability to manage multiple priorities under tight deadlines.
- Strong interpersonal skills, with confidence, diplomacy, and commercial judgement.
- Excellent written and verbal communication skills.
- High attention to detail and accuracy.
- Proactive, resilient, and tenacious, with the ability to drive initiatives forward and motivate others.
What We Offer
Clyde & Co is committed to providing an inclusive working environment and extensive personal and professional development opportunities. Career progression is supported through a structured competency framework covering:
- Technical excellence
- People and team contribution
- Client and stakeholder relationships
- Service delivery and commercial awareness
- Personal effectiveness
The Firm
When you work at Clyde & Co, you join a team of 500 partners, 2,400 lawyers, 3,200 legal professionals and 5,500 people in nearly 70 offices and associated offices worldwide. Our values are the principles that guide the decisions we make, unite us in our endeavours and strengthen our delivery, for both our clients and our firm. We work as one, excel with clients, celebrate difference and act boldly. We are committed to operating in a responsible way by progressing towards a diverse and inclusive workforce that reflects the communities and clients it serves. We are devoted to providing an environment in which everyone can realise their potential, using its legal and professional skills to support its communities. We do this through pro bono work, volunteering and charitable partnerships, and minimising the impact it has on the environment, including through our commitment to the SBTi Net-Zero standard and the setting of ambitious emissions reduction targets.
Our Commitment
Clyde & Co is proud to be an equal opportunities employer. Our values encourage us to support fairness, celebrate diversity and prohibit all forms of discrimination in the workplace to allow everyone to excel at work. Therefore, we welcome and encourage all applications from suitably qualified individuals, regardless of background or identity.
A Note on Privacy: Please take a moment to read our privacy notice. This describes what personal information Clyde & Co may hold about you, what it’s used for, how it’s obtained, your rights and how to contact us as a data subject. If you are submitting a candidate as a Recruitment Agency Partner, it is an essential requirement and your responsibility to ensure that candidates applying to Clyde & Co are aware of this privacy notice.
This is the job description as constituted at present; however, Clyde & Co reserves the right to reasonably amend it in accordance with the changing needs of the business.
Client Relationship Manager (Insurance) in London employer: Clyde & CO
Clyde & Co is an exceptional employer, offering a dynamic and inclusive work environment in the heart of London. With a strong commitment to personal and professional development, employees benefit from structured career progression and the opportunity to engage in meaningful pro bono work. The firm's collaborative culture fosters innovation and celebrates diversity, making it an ideal place for those looking to thrive in their careers while contributing positively to the community.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Manager (Insurance) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your skills align with their needs. Practise common interview questions and have some examples ready to showcase your experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Client Relationship Manager (Insurance) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Relationship Manager role. Highlight your experience in client development and how it aligns with our values and the responsibilities outlined in the job description.
Showcase Your Skills:We want to see your excellent written communication skills in action! Use your application to demonstrate your attention to detail and ability to manage multiple priorities, as these are key for this role.
Be Authentic:Let your personality shine through! We value authenticity, so don’t hesitate to share your unique experiences and how they’ve shaped your approach to client engagement and relationship management.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Clyde & CO
✨Know Your Clients
Before the interview, research the company’s key clients and their industries. Understanding their client base will help you demonstrate your ability to engage effectively and tailor your approach to meet client needs.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used analytics in previous roles to track leads and measure ROI. Bring examples of how your analytical insights have driven successful client development strategies.
✨Prepare for Scenario Questions
Expect questions that ask you to describe how you would handle specific client situations or challenges. Practise articulating your thought process and decision-making skills in these scenarios to show your strategic thinking.
✨Highlight Your Team Collaboration
Since the role involves coordinating cross-practice teams, be ready to share examples of how you've successfully collaborated with others. Emphasise your interpersonal skills and ability to work with diverse teams to achieve common goals.
