Purchase to Pay Service Delivery & Process Lead in Glasgow

Department: Finance - Global Business Services

Location: Glasgow

Type: Full Time

Working Pattern: +2 days working from the office, 3 days remote

The Team

There is no better time to join our Glasgow team. Our Business Services function is undergoing an exciting transformation, creating a strong foundation for scalable, standardised and high‑quality global service delivery. You will play a key role in optimising business operations as part of a market‑leading global law firm that works as one to achieve its ambitions. In a fast‑paced and collaborative environment, you will work alongside supportive colleagues, where your expertise and insight will help shape future‑state processes and ways of working.

The Role

We are seeking a proactive, commercially minded and detail‑focused Purchase to Pay (PTP) Process lead with strong service delivery and process management experience. The role is accountable for the effective end‑to‑end service delivery of the PTP process, ensuring agreed service levels are met across all Accounts Payable teams.

The PTP Service Delivery & Process Lead is accountable for the end‑to‑end ownership, design, governance, service performance and continuous improvement of the Purchase to Pay process, covering Accounts Payable, supplier management and employee expenses. This includes accountability for global service delivery outcomes across all supported locations, ensuring a consistent, high‑quality experience for the business.

Working closely with Finance leadership, GBS teams and key stakeholders across the firm, the Process Lead will provide subject‑matter expertise, performance insight and best‑practice guidance, ensuring that PTP processes are efficient, compliant, well‑controlled and consistently applied across the organisation. The role will act as a key point of escalation for PTP‑related process issues and will support partners, fee earners, suppliers and employees by ensuring accurate and timely payments.

Key Responsibilities

• Process Ownership & Governance
  • Own and maintain the end to end Purchase to Pay process, including vendor management, invoice processing, disbursements, expenses, supplier reconciliations, queries and payments.
  • Define and maintain clear process standards, controls and operating procedures, ensuring consistency and compliance across all supported locations.
  • Ensure robust controls are embedded and operating effectively, regularly monitoring compliance, data integrity and risk exposure, and driving remedial action where required.
  • Ensure compliance with relevant legal, regulatory and firm policy requirements in all jurisdictions supported.
• Service Delivery, Performance & Continuous Improvement
  • Accountable for end‑to‑end PTP service delivery performance, ensuring services are delivered in line with agreed SLAs, KPIs and customer expectations across all accounts payable teams.
  • Monitor service performance, operational issues and control breaches, acting as the primary point of escalation for material PTP service delivery issues and driving timely resolution.
  • Proactively identify service risks, capacity constraints and performance trends, implementing corrective actions to protect service quality and business outcomes.
  • Develop and maintain process performance metrics, providing insight into trends, root causes and improvement opportunities.
  • Identify, prioritise and lead continuous improvement initiatives to enhance efficiency, quality, customer experience and scalability.
  • Act as the PTP subject matter expert, providing guidance and challenge on process design, change initiatives and system enhancements.
• Stakeholder & GBS Collaboration
  • Provide clear service performance reporting and insight to Finance leadership and key stakeholders, including service issues, root causes, remediation actions and improvement outcomes.
  • Build and maintain strong working relationships with Finance leadership, accounts payable teams and key stakeholders across the firm.
  • Liaise with stakeholders to understand business needs, assess priorities, manage issues and escalations, and communicate process performance and changes.
  • Support the planning and execution of process migrations, transitions and transformations, ensuring minimal disruption and effective knowledge transfer.
• Knowledge & Documentation
  • Accountable for documenting PTP processes end‑to‑end, ensuring materials are accurate, accessible and fit for purpose.
  • Develop and maintain globally aligned knowledge resources, supporting consistent delivery and onboarding across teams.

Essential Skills & Experience

• Proven experience in end‑to‑end Purchase to Pay process leadership within a legal or professional services environment.
• Demonstrated experience owning or overseeing service delivery for a global or multi‑location finance process, including performance management, issue resolution and continuous improvement within a GBS or shared services environment.
• Demonstrated experience designing, standardising and improving complex, cross‑functional processes.
• Ability to analyse performance data, identify root causes and drive sustainable improvements.
• Proven experience in developing talent and leading diverse teams through periods of process transformation.
• Strong stakeholder management skills, with the ability to influence and collaborate across functions and geographies, including virtual environments.
• Excellent communication and documentation skills, with the ability to translate complex processes into clear, practical guidance.
• Comfortable working in a fast‑paced, evolving environment with multiple priorities.
• Experience of working in a law firm and with Elite 3E are advantageous.

What's in it for you

• Modern, flexible working – A minimum of 2 days each week required from the office, 3 days from home.
• Join an award-winning global firm: Clyde & Co is ranked Band 1 in multiple practice areas by Chambers and Legal 500.
• Career progression and development - Structured learning and development programs, secondment opportunities and internal mobility across global offices.
• Award-winning for pro bono work and recognised as an inclusive firm, with global DEI initiatives, leadership programmes, and community impact through volunteering and sustainability.
• Perks include life assurance from day one, season ticket loans and lifestyle discounts, an annual Wellbeing Day each year, 24/7 Employee Assistance Programme and more.

Please note: eligibility for benefits may vary based on location and length of service. Full details will be confirmed upon joining.

The Firm

When you work at Clyde & Co, you join a team of 500 partners, 2,400 lawyers, 3,200 legal professionals and 5,500 people in nearly 70 offices and associated offices worldwide. Our values are the principles that guide the decisions we make, unite us in our endeavours and strengthen our delivery, for both our clients and our firm. We work as one, excel with clients, celebrate difference and act boldly. We are committed to operating in a responsible way by progressing towards a diverse and inclusive workforce that reflects the communities and clients it serves. We are devoted to providing an environment in which everyone can realise their potential, using its legal and professional skills to support its communities. We do this through pro bono work, volunteering and charitable partnerships, and minimising the impact it has on the environment, including through our commitment to the SBTi Net-Zero standard and the setting of ambitious emissions reduction targets.

Our Commitment

Clyde & Co is proud to be an equal opportunities employer. Our values encourage us to support fairness, celebrate diversity and prohibit all forms of discrimination in the workplace to allow everyone to excel at work. Therefore, we welcome and encourage all applications from suitably qualified individuals, regardless of background or identity.

A Note on Privacy

Please take a moment to read our privacy notice. This describes what personal information Clyde & Co (we) may hold about you, what it’s used for, how it’s obtained, your rights and how to contact us as a data subject. If you are submitting a candidate as a Recruitment Agency Partner, it is an essential requirement and your responsibility to ensure that candidates applying to Clyde & Co are aware of this privacy notice.

This is the job description as constituted at present; however, Clyde & Co reserves the right to reasonably amend it in accordance with the changing needs of the business.