Assistant Litigation Team Leader - Motor

Reporting to the Team Leader, the Assistant Team Leader will have day‑to‑day supervisory responsibility for a team of Case Handlers in the Volume Motor department while also maintaining a caseload of litigated files. Previous experience in a similar role is required.

Role Details

• Department: Motor
• Location: Glasgow / Edinburgh
• Role: Assistant Team Leader

Key Responsibilities

• People Management
  • Develop a high‑performance culture within your team through motivation, support and performance management to achieve operational objectives and improve overall employee engagement.
  • Identify and implement solutions to aid development and drive improvements.
  • Participate in the recruitment and selection process for new team members.
  • Ensure smooth induction of new starters, confirming awareness and understanding of HR, department, and client‑specific policies, procedures and information.
  • Manage individual performance of Case Handlers, including regular progress meetings and career conversations.
  • Act as a coach to develop the team to the highest standards.
  • Identify appropriate training to support personal development through feedback, performance management and continued assessment of training needs.
  • Manage your team with a focus on service delivery and excellence; resolve issues relating to workflow, resource availability, working relationships, service delivery and HR matters.
  • Provide pastoral care and wellbeing support for your team.
• Technical Management
  • The role involves triaging and allocating cases and monitoring caseloads regularly, ensuring each Case Handler has the optimum number and type of cases at all times.
  • Complete client file reviews to monitor adherence to SLAs and internal performance standards, on a quarterly and ad‑hoc basis.
  • Review and provide guidance on and approve case strategies.
  • Manage the team's monthly MI and billing submissions, ensuring they are accurate and on time.
  • Lead and motivate your team to ensure the firm achieves compliance to client audit requirements and performs well compared to the rest of the client’s legal panel.
  • Maintain a caseload of your own more complex/higher‑value files to the highest standards and meet or exceed your personal financial targets.
• Personal Effectiveness
  • Develop effective working relationships with senior management, other Motor Team Leads, the Business Services teams and all levels of staff to support the wider group.
  • Fully engage with team project work and initiatives to assist in the delivery of continuous improvement to the Volume Motor department.
  • Ensure you have up‑to‑date knowledge of and share business communications effectively with your team through chairing regular team meetings or briefing sessions.
  • Keep abreast of issues, anticipate changes in demand, regulatory changes and effect timely interventions to address the changes.
  • Identify your team's, as well as your own, training needs and development areas and facilitate the required training for your team where appropriate.
• Quality of Service
  • Drive the delivery of exceptional client service, quality and consistency across team members.
  • Ensure full compliance by the team of our policies and procedures (e.g., Compliance, ISO, Finance).
  • Actively support and champion department/firm initiatives, engaging with central teams where appropriate and driving implementation of changes.
  • Participate in department projects, adopting common project methodologies from initiation to completion and ensuring business requirements, objectives and anticipated benefits are understood and achieved.
  • Any other duties as required, commensurate with the level of the post.
• Client and Business
  • Take part in a range of promotional activities including internal and external seminars, case clinics, ad‑hoc advice requests from clients, etc.
  • Use an understanding of a client’s commercial issues to identify areas where the firm can help.
  • Initiate ideas for presentations/articles to clients and implement them with business development.
• Technical Excellence
  • Litigation experience in RTA, preferably with some supervision/mentoring experience.
  • Strong liability experience, ability to make a decision early on with regard for economics and treating customer fairly.
  • Experience dealing with strict SLAs and quality assurance requirements.
  • Detailed knowledge of fast track, small claims track, stage 3 and portal stayed claims.
  • Costs knowledge and experience.
  • Strong organisation skills and ability to multitask.
  • Ability to respond effectively to client’s demands on performance and MI.
  • Experience of MS Office, case management systems, 3E (preferable).

Equal Opportunities Statement

Clyde & Co is proud to be an equal opportunities employer. Our values encourage us to support fairness, celebrate diversity and prohibit all forms of discrimination in the workplace.