Application Operations Analyst

Type:
Full Time

Time:
Permanent

Location:
Edinburgh, Glasgow or Manchester (hybrid)

Working Pattern:
+2 days working from the office, 3 days remote

Department:
IT Operations

The Role
The Applications Operations Analyst is responsible for managing the day-to-day operational support of Clyde & Co LLP\’s application portfolio. This includes resolving complex technical issues, maintaining system health and performance, and contributing to IT projects to ensure smooth transitions into production. The role also involves creating knowledge base articles and providing training to support teams.

Essential Skills & Experience

• Complex Issue Resolution

• Ability to manage and resolve escalated and highly problematic tickets

• Experience working with software vendors to troubleshoot and resolve issues

• Strong analytical skills for deep technical analysis and problem-solving

• System Maintenance, Monitoring & Administration

• Skilled in monitoring application performance and stability

• Knowledge of preventative maintenance, patching, and capacity management

• Familiarity with Change Management processes and on-call support

• Projects & Planning

• Ability to provide accurate workload estimates for resource planning

• Experience contributing to IT projects and service transitions
• Knowledge of IT Disaster Recovery and Business Continuity planning

What Sets This Role Apart

• Opportunity to act as a subject matter expert across global teams and projects
• Involvement in continual service improvement and optimisation initiatives
• A dynamic role combining technical problem-solving with strategic planning and collaboration

What\’s In It For You

• Modern, flexible working – A minimum of 2 days each week required from the office, 3 days from home.
• Join an award-winning global firm: Clyde & Co is ranked Band 1 in multiple practice areas by Chambers and Legal 500 and was recently named Insurance Law Firm of the Year (Best Lawyers Germany 2025).
• Career progression and development – Structured learning and development programs, secondment opportunities and internal mobility across global offices
• Inclusive, supportive culture – Named GCC Law Firm of the Year and Pro Bono Firm of the Year, reflecting a commitment to community, DE&I, and purpose-driven work.
• Perks like, life assurance from day one, season ticket loans and lifestyle discounts, an annual Wellbeing Day each year, 24/7 Employee Assistance Programme and more.

Please note: eligibility for benefits may vary based on location and length of service. Full details will be confirmed upon joining.

When you work at Clyde & Co, you join a team of 500 partners, 2,400 lawyers, 3,200 legal professionals and 5,500 people in nearly 70 offices and associated offices worldwide. Our values are the principles that guide the decisions we make, unite us in our endeavours and strengthen our delivery, for both our clients and our firm. We work as one, excel with clients, celebrate difference and act boldly. We are committed to operating in a responsible way by progressing towards a diverse and inclusive workforce that reflects the communities and clients it serves. We are devoted to providing an environment in which everyone can realise their potential, using its legal and professional skills to support its communities. We do this through pro bono work, volunteering and charitable partnerships, and minimising the impact it has on the environment, including through our commitment to the SBTi Net-Zero standard and the setting of ambitious emissions reduction targets.

We offer a range of tailored benefits and support, including healthcare, retirement planning and wellbeing initiatives.

Clyde & Co is proud to be an equal opportunities employer. Our core values encourage us to support fairness, celebrate diversity and prohibit all forms of discrimination in the workplace to allow everyone to excel at work. Therefore, we welcome and encourage all applications from suitably qualified individuals, regardless of background or identity.

Please take a moment to read our privacy notice carefully. This describes what personal information Clyde & Co (we) may hold about you, what it\’s used for, how it\’s obtained, your rights and how to contact us as a data subject.

If you are submitting a candidate as a Recruitment Agency Partner, it is an essential requirement and your responsibility to ensure that candidates applying to Clyde & Co are aware of this privacy notice.