At a Glance
- Tasks: Lead the Purchase to Pay process, ensuring smooth vendor management and invoice processing.
- Company: Join Clyde & Co, an award-winning global firm with a focus on inclusivity.
- Benefits: Enjoy flexible working, career development, and wellness perks from day one.
- Other info: Be part of a diverse team committed to continuous improvement and community impact.
- Why this job: Make a real impact in a dynamic environment while enhancing your finance skills.
- Qualifications: Experience in Purchase to Pay processes and strong stakeholder management skills required.
The predicted salary is between 50000 - 65000 £ per year.
GBS Purchase to Pay (PTP) Service Delivery & Process Lead – Finance – Global Business Services – Glasgow – Full Time. Working pattern: 2 days in office, 3 days remote.
We are seeking a proactive, commercially minded and detail‑focused Purchase to Pay (PTP) Process lead with strong service delivery and process management experience.
Key Responsibilities- Process Ownership & Governance
- Own and maintain the end to end Purchase to Pay process, including vendor management, invoice processing, disbursements, expenses, supplier reconciliations, queries and payments.
- Define and maintain clear process standards, controls and operating procedures, ensuring consistency and compliance across all supported locations.
- Ensure robust controls are embedded and operating effectively, regularly monitoring compliance, data integrity and risk exposure, and driving remedial action where required.
- Ensure compliance with relevant legal, regulatory and firm policy requirements in all jurisdictions supported.
- Service Delivery, Performance & Continuous Improvement
- Accountable for end‑to‑end PTP service delivery performance, ensuring services are delivered in line with agreed SLAs, KPIs and customer expectations across all accounts payable teams.
- Monitor service performance, operational issues and control breaches, acting as the primary point of escalation for material PTP service delivery issues and driving timely resolution.
- Proactively identify service risks, capacity constraints and performance trends, implementing corrective actions to protect service quality and business outcomes.
- Develop and maintain process performance metrics, providing insight into trends, root causes and improvement opportunities.
- Identify, prioritise and lead continuous improvement initiatives to enhance efficiency, quality, customer experience and scalability.
- Act as the PTP subject matter expert, providing guidance and challenge on process design, change initiatives and system enhancements.
- Stakeholder & GBS Collaboration
- Provide clear service performance reporting and insight to Finance leadership and key stakeholders, including service issues, root causes, remediation actions and improvement outcomes.
- Build and maintain strong working relationships with Finance leadership, accounts payable teams and key stakeholders across the firm.
- Liaise with stakeholders to understand business needs, assess priorities, manage issues and escalations, and communicate process performance and changes.
- Support the planning and execution of process migrations, transitions and transformations, ensuring minimal disruption and effective knowledge transfer.
- Knowledge & Documentation
- Accountable for documenting PTP processes end‑to‑end, ensuring materials are accurate, accessible and fit for purpose.
- Develop and maintain globally aligned knowledge resources, supporting consistent delivery and onboarding across teams.
- Proven experience in end‑to‑end Purchase to Pay process leadership within a legal or professional services environment.
- Demonstrated experience owning or overseeing service delivery for a global or multi‑location finance process, including performance management, issue resolution and continuous improvement within a GBS or shared services environment.
- Demonstrated experience designing, standardising and improving complex, cross‑functional processes.
- Ability to analyse performance data, identify root causes and drive sustainable improvements.
- Proven experience in developing talent and leading diverse teams through periods of process transformation.
- Strong stakeholder management skills, with the ability to influence and collaborate across functions and geographies, including virtual environments.
- Excellent communication and documentation skills, with the ability to translate complex processes into clear, practical guidance.
- Comfortable working in a fast‑paced, evolving environment with multiple priorities.
- Experience of working in a law firm and with Elite 3E are advantageous.
- Modern, flexible working – A minimum of 2 days each week required from the office, 3 days from home.
- Join an award‑winning global firm: Clyde & Co is ranked Band 1 in multiple practice areas by Chambers and Legal 500.
- Career progression and development – Structured learning and development programs, secondment opportunities and internal mobility across global offices.
- Award‑winning for pro bono work and recognised as an inclusive firm, with global DEI initiatives, leadership programmes, and community impact through volunteering and sustainability.
- Perks include life assurance from day one, season ticket loans and lifestyle discounts, an annual Wellbeing Day each year, 24/7 Employee Assistance Programme and more.
- Please note: eligibility for benefits may vary based on location and length of service. Full details will be confirmed upon joining.
Equal Opportunity Employer
Clyde & Co is proud to be an equal opportunities employer. Our values encourage us to support fairness, celebrate diversity and prohibit all forms of discrimination in the workplace to allow everyone to excel at work. Therefore, we welcome and encourage all applications from suitably qualified individuals, regardless of background or identity.
Purchase to Pay Service Delivery & Process Lead in Glasgow employer: Clyde & Co Global Services Limited
Clyde & Co is an exceptional employer, offering a modern and flexible working environment that promotes a healthy work-life balance with a minimum of 2 days in the office and 3 days remote. Employees benefit from structured career progression opportunities, inclusive global initiatives, and a strong commitment to community impact, all while being part of an award-winning firm recognised for its excellence in multiple practice areas. With a focus on employee wellbeing and development, Clyde & Co fosters a collaborative culture where diverse talents can thrive and make meaningful contributions.
Contact Details:
Clyde & Co Global Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Purchase to Pay Service Delivery & Process Lead in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and PTP space. Attend industry events or webinars, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by researching the company and its PTP processes. Be ready to discuss how your experience aligns with their needs. Practise common interview questions and think of examples that showcase your service delivery and process management skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the role. It shows you’re genuinely interested and keeps you top of mind.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people. Let’s get you that dream job!
We think you need these skills to ace Purchase to Pay Service Delivery & Process Lead in Glasgow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in Purchase to Pay processes. We want to see how your skills align with the key responsibilities mentioned in the job description.
Showcase Your Achievements:Don’t just list your duties; share specific examples of how you’ve improved service delivery or streamlined processes in previous roles. We love seeing quantifiable results that demonstrate your impact!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to explain your experience and avoid jargon unless it’s relevant. We appreciate clarity as much as you do!
Apply Through Our Website:For the best chance of success, make sure to submit your application through our official website. This helps us track your application and ensures it gets to the right people quickly!
How to prepare for a job interview at Clyde & Co Global Services Limited
✨Know Your PTP Process Inside Out
Before the interview, make sure you thoroughly understand the end-to-end Purchase to Pay process. Brush up on vendor management, invoice processing, and compliance standards. Being able to discuss these topics confidently will show your expertise and readiness for the role.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific service delivery challenges or process improvements. Think of examples from your past experience where you've successfully resolved issues or implemented changes. This will demonstrate your proactive approach and problem-solving skills.
✨Showcase Your Stakeholder Management Skills
Since this role involves liaising with various stakeholders, be ready to discuss how you've built relationships and communicated effectively in previous positions. Highlight any experiences where you influenced decisions or collaborated across teams, especially in a global context.
✨Emphasise Continuous Improvement Mindset
The company values efficiency and quality, so come prepared with ideas on how to enhance processes. Share examples of continuous improvement initiatives you've led or participated in, and be ready to discuss how you measure success and drive sustainable change.
