At a Glance
- Tasks: Support residents and manage properties to create thriving communities.
- Company: Join ClwydAlyn, a values-driven housing charity making a real difference.
- Benefits: Enjoy a supportive environment with development opportunities and a meaningful career.
- Other info: Fixed-term contract until March 2027, covering Flintshire areas.
- Why this job: Make a positive impact on people's lives every day in a dynamic role.
- Qualifications: Experience in housing management or community support is essential.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Housing Officer role at ClwydAlyn. This range is provided by ClwydAlyn. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Fixed term contract until March 2027 covering Flintshire areas such as Deeside and Connah's Quay.
Are you driven by great customer service and motivated by knowing your work genuinely improves lives? If you’re someone who thrives in a role with purpose, variety, and the chance to support people and communities to flourish, this could be the perfect fit.
About The Role
As a Housing Officer, you’ll play a key part in delivering a responsive, people-focused housing management service. No two days are the same. You’ll support residents with a wide range of needs, manage property allocations and voids, promote safe and well-maintained neighbourhoods, and work proactively to resolve issues such as neighbour disputes or arrears. You’ll be the link between residents, partners, and services — helping people maintain their tenancies, access the right support, and feel proud of where they live.
What You’ll Be Doing
- Deliver high-quality, face-to-face customer support.
- Manage estates, neighbourhoods, and communal spaces to a high standard.
- Handle resident concerns, complaints, and tenancy breaches with professionalism and care.
- Provide tenancy and welfare support, including income collection and arrears management.
- Maintain accurate, up-to-date records through Civica CX.
- Represent ClwydAlyn in external settings including court proceedings and case reviews.
- Balance competing priorities while staying organised and detail-focused.
Experience We’re Looking For
- You’ll have experience in at least one of the following areas:
- Voids & lettings allocations
- Income recovery / arrears support
- Estate or neighbourhood management
- Handling resident or community issues
A full driving licence and access to a vehicle is essential.
Why Join ClwydAlyn?
This is more than a job — it’s a chance to make a real difference. You’ll be part of a supportive, values-driven organisation that places people first, both staff and residents. Expect a role that’s challenging at times, but always meaningful and deeply rewarding. We invest in our people, offer development opportunities, and work every day to build strong communities where residents can live independently and thrive. If you want a role with purpose, challenge, growth, and impact, we’d love to hear from you. Apply today and help shape better futures within our communities.
Housing Officer employer: ClwydAlyn
ClwydAlyn is an excellent employer, offering a nurturing and supportive work environment at Chirk Court where compassion and teamwork are at the forefront of our mission. With a strong emphasis on professional development, generous benefits including 25 days of annual leave, and a family-like atmosphere, we empower our Senior Care Practitioners to make a meaningful impact in the lives of our residents. Join us to be part of a dedicated team committed to providing exceptional care and support.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on ClwydAlyn. Understand their values and mission, and think about how your experience aligns with their goals. This will help you stand out as someone who genuinely cares about making a difference.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to housing management and customer service. Role-play with a friend or family member to build your confidence. The more you practice, the more natural you'll feel during the actual interview.
✨Tip Number 3
Show your passion! During the interview, share specific examples of how you've made a positive impact in previous roles. Whether it’s resolving tenant issues or supporting community initiatives, let your enthusiasm for helping others shine through.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the Housing Officer role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your People Skills:Since this role is all about supporting residents and building communities, don’t forget to share examples of your customer service experience. We want to see how you’ve made a difference in people's lives!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us see your qualifications without any confusion.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team at ClwydAlyn!
How to prepare for a job interview at ClwydAlyn
✨Know Your Stuff
Before the interview, make sure you understand the role of a Housing Officer inside out. Familiarise yourself with key responsibilities like managing estates and handling resident concerns. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
As a Housing Officer, you'll be working closely with residents and community members. Prepare examples of how you've successfully resolved conflicts or supported individuals in previous roles. Highlighting your communication and empathy skills will demonstrate that you can handle the challenges of the job.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Think about potential situations you might encounter as a Housing Officer, such as dealing with complaints or managing tenancy issues. Practising your responses will help you articulate your problem-solving approach effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
