At a Glance
- Tasks: Support vulnerable adults and families on their journey to independence and wellbeing.
- Company: ClwydAlyn, a social landlord dedicated to ending poverty in North Wales.
- Benefits: Flexible hours, professional development, and a chance to make a real difference.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Join a passionate team and empower individuals to achieve their goals.
- Qualifications: Experience in support roles and strong communication skills are preferred.
The predicted salary is between 37476 - 45804 £ per year.
Erw Groes | Rota Based | Includes Evenings, Weekends and Bank Holidays
Be the difference in someone's journey to independence.
At Clwyd Alyn, we're on an ambitious journey to help end poverty across North Wales.
As a trusted Registered Social Landlord, we provide high-quality homes and support services that help people thrive, not just survive.
Everything we do is guided by our values of Trust, Kindness and Hope.
These aren't just words on a wall.
They shape how we work, how we support our residents, and how we treat each other.
We're looking for a compassionate, resilient and motivated Homeless Support Officer to join our team at Erw Groes, where you'll play a vital role helping vulnerable adults and families move towards greater independence, stability and wellbeing.
About The Role
We currently have two opportunities available
- 1 x permanent role - 28 hours per week
- 1 x Fixed Term Contract until May 2027 - 37 hours per week
Erw Groes is a 24-hour supported housing service that provides safe, secure accommodation for vulnerable families and individuals.
As part of our dedicated team, you'll deliver person-centred support that empowers residents to overcome challenges, develop life skills and build positive futures.
No two days are the same.
One day you could be helping a resident access benefits or healthcare services, the next facilitating wellbeing activities, supporting someone into volunteering or employment, or working with partner agencies to achieve the best possible outcomes.
Using a trauma-informed and strengths-based approach, you'll support residents to identify their goals, build confidence, improve resilience and move successfully towards independent living and longer-term housing solutions.
- What You'll Be Doing
- Building positive, professional relationships with residents and providing consistent support throughout their journey.
- Developing, reviewing and delivering person-centred support plans and risk assessments.
- Supporting residents to access education, training, volunteering and employment opportunities.
- Encouraging life skills development, independence and tenancy readiness.
- Facilitating activities that promote wellbeing, confidence, social inclusion and community engagement.
- Working closely with partner agencies including housing, health, social care and support services.
- Maintaining accurate case notes, support records and incident reporting.
- Supporting safeguarding practices and promoting the safety and wellbeing of residents.
- Undertaking housing management duties, including supporting residents with benefits, tenancy matters and rehousing pathways.
- Contributing to a safe, welcoming and supportive environment across the service.
About You
We're looking for someone who genuinely believes in people's potential and is passionate about helping them achieve it.
You will be someone who
- Embodies our values of Trust, Kindness and Hope in everything you do.
- Builds strong, trusting relationships while maintaining appropriate professional boundaries.
- Remains calm, confident and solution-focused when faced with challenging situations.
- Shows resilience and emotional intelligence when supporting people with complex needs.
- Is comfortable working both independently and as part of a wider team.
- Embraces change, seeks solutions and works collaboratively with partner organisations.
- Takes a proactive and positive approach to supporting people to achieve their goals.
- Is committed to safeguarding, equality, diversity and inclusion.
- What You'll Bring
You'll ideally have experience supporting vulnerable adults within homelessness, housing, mental health, substance misuse, domestic abuse, social care or similar support settings.
We're particularly interested in candidates with
- Experience delivering person-centred support to vulnerable individuals.
- Knowledge of trauma-informed practice and the impact of adverse childhood experiences (ACEs).
- Understanding of areas such as homelessness, mental health, substance misuse, VAWDASV, neurodiversity or related support services.
- Strong communication and relationship-building skills.
- Experience managing risk, safeguarding concerns and challenging behaviours.
- Good IT skills and experience maintaining accurate records.
- An understanding of housing, benefits and tenancy sustainment would be advantageous.
Why Clwyd Alyn?
At Clwyd Alyn, you'll be joining an organisation with a clear social purpose and a genuine commitment to making a difference in people's lives.
You'll be supported to learn, develop and grow in your role while working alongside colleagues who are passionate about creating positive change.
Together, we're working to end poverty and build stronger communities across North Wales.
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Homeless Support Officer in Holywell employer: ClwydAlyn
ClwydAlyn is an excellent employer, offering a nurturing and supportive work environment at Chirk Court where compassion and teamwork are at the forefront of our mission. With a strong emphasis on professional development, generous benefits including 25 days of annual leave, and a family-like atmosphere, we empower our Senior Care Practitioners to make a meaningful impact in the lives of our residents. Join us to be part of a dedicated team committed to providing exceptional care and support.
StudySmarter Expert Advice🤫
We think this is how you could land Homeless Support Officer in Holywell
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at ClwydAlyn.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from ClwydAlyn!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like ClwydAlyn, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at ClwydAlyn or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Homeless Support Officer in Holywell
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to ClwydAlyn:Before hitting send, make sure to tailor your application specifically to ClwydAlyn! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at ClwydAlyn
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
