At a Glance
- Tasks: Support residents with queries and solve problems effectively.
- Company: Join a caring team at St Asaph Business Park.
- Benefits: Competitive salary, full-time role, and flexible working options.
- Other info: Inclusive environment welcoming diverse backgrounds and experiences.
- Why this job: Make a real difference in people's lives every day.
- Qualifications: Customer service experience and strong communication skills.
The predicted salary is between 27326 - 27326 € per year.
Customer Services Advisor
St Asaph Business Park (Venue 72)
£27,326 per year (pro rata)
37 hours per week, Monday to Friday (between 8am-5pm)
Fixed Term until April 2027
Make a real difference, every single day. If you’re someone who genuinely cares about people and takes pride in helping others, this role gives you the chance to do that in a meaningful way. As a Customer Services Advisor, you’ll be the first point of contact for our residents, supporting them through everything from everyday queries to more complex or challenging situations. It’s not always easy, but it’s incredibly rewarding.
What The Role Looks Like:
- Answering calls, emails, and digital enquiries
- Supporting residents with a wide range of issues
- Solving problems quickly and effectively
- Staying calm and professional in challenging situations
- Making sure every resident feels heard, supported, and valued
You’ll aim to resolve things first time wherever possible, giving people confidence they’re in safe hands.
Why join us?
- Stable, full-time role with a clear purpose
- Supportive team environment where you’re not on your own
- Opportunity to build valuable skills in communication and problem‑solving
- Real career development opportunities across the organisation
- A role where you can genuinely help people and see the impact
Working arrangements:
This is mainly an office‑based role at Venue 72, St Asaph — being together helps you learn faster and feel supported. That said, we understand life happens, so there’s flexibility to work from home when needed. During your training period, you’ll be based in the office most of the time.
What We’re Looking For:
- You’ll be someone who:
- Is confident speaking to people and building rapport
- Stays calm under pressure
- Can solve problems and think on your feet
- Is comfortable using computers and systems
- Has experience supporting in a customer service role (work, volunteering or life experience all count)
Welsh language skills are highly valued and may be a key factor in the selection process, reflecting the communities we serve. We believe our strength comes from our differences. We welcome applications from people of all backgrounds and experiences, and we’re committed to creating an inclusive environment where everyone feels they belong. If you need any adjustments during the recruitment process, just let us know, we’re here to support you.
Contact Centre Advisor employer: ClwydAlyn
Join a supportive and inclusive team at Venue 72, St Asaph, where your role as a Contact Centre Advisor allows you to make a real difference in the lives of residents every day. With a focus on employee growth, you will have access to valuable training and career development opportunities, all while enjoying a stable work environment that values your contributions and encourages flexibility when needed.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you genuinely care about being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be a first point of contact for residents, it’s crucial to sound confident and approachable. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you would handle difficult situations or tricky questions. This will help you stay calm under pressure and demonstrate your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Contact Centre Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Services Advisor role. Highlight your experience in customer service and any relevant skills that match what we're looking for, like problem-solving and communication.
Show Your Passion:Let your genuine care for helping others shine through in your application. We want to see that you’re not just looking for a job, but that you’re excited about making a real difference in people’s lives every day.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts well so we can easily see how you fit the role. Remember, first impressions count!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at ClwydAlyn
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Services Advisor. Familiarise yourself with common customer service scenarios and think about how you would handle them. This will help you demonstrate your problem-solving skills and show that you’re ready to tackle challenges head-on.
✨Showcase Your People Skills
Since this role is all about helping people, be prepared to share examples of how you've built rapport with customers in the past. Think of specific situations where you’ve made someone feel valued or resolved a tricky issue. This will highlight your ability to connect with residents and provide excellent support.
✨Stay Calm Under Pressure
During the interview, you might be asked how you handle stressful situations. Prepare a few anecdotes that showcase your ability to stay calm and professional when things get tough. This will reassure the interviewer that you can maintain composure in challenging scenarios, which is crucial for this role.
✨Embrace Inclusivity
Remember that the company values diversity and inclusivity. If you have experiences that reflect this, whether through work or volunteering, be sure to mention them. Also, if you speak Welsh, don’t hesitate to highlight this skill, as it could give you an edge in the selection process.
