At a Glance
- Tasks: Support young people experiencing homelessness on their journey to independence.
- Company: Join a caring team at Hurst Newton, dedicated to making a difference.
- Benefits: Ongoing training, career development, and a supportive work environment.
- Other info: Flexible hours including nights and weekends; perfect for those seeking meaningful work.
- Why this job: Make a real impact in the lives of young people every day.
- Qualifications: Empathy, strong communication skills, and resilience are key.
The predicted salary is between 24000 - 30000 £ per year.
Permanent - Homeless Support Officer
Location: Hurst Newton Supported Living Scheme, Bersham Road, Wrexham, LL14 4HD
Hours: Full-time (37 hours per week; rolling rota including days, nights & weekends)
About the Service
Hurst Newton is a supported living scheme in Wrexham for young people aged 16–25 who are experiencing homelessness. Our aim is to help young people build the confidence, life skills, and independence they need to move forward all within a safe, supportive, and structured environment. Working here means being part of a team that genuinely cares about making a difference, every single day.
About the Role
As a Homeless Support Officer (Project Worker), you’ll support young people on their journey toward independence in a hands‑on, relationship‑focused role. You will:
- Provide practical and emotional support, helping residents develop essential life skills
- Encourage wellbeing, inclusion, and engagement with the wider community
- Support individuals with complex needs, including mental health and housing challenges
- Build positive, professional relationships while maintaining clear boundaries
- Maintain accurate and up-to-date records using internal systems
This is a frontline role where your support can have a lasting impact on someone’s future.
Why Join Us?
- Be part of a friendly, values‑driven team with ongoing training and support
- Develop your skills in supported living, complex needs, and case management
- Build a long‑term career within an organisation that genuinely invests in its people
- Make a real difference — helping young people achieve stability, confidence, and independence
Who We’re Looking For
We’re looking for people who are:
- Empathetic and non‑judgemental, with a genuine passion for supporting others
- Strong communicators who can build trust and positive relationships
- Resilient and calm when faced with challenging situations
- Proactive and reliable, with the ability to work independently
- Committed to our values of Trust, Hope and Kindness
If you’re someone who wants to grow, develop, and make a meaningful impact, this could be the role for you.
Things to Consider
This role involves working a rota including nights, weekends, and lone working. You’ll need to feel confident managing challenging situations in a calm and professional way.
Homeless Support Officer in Wrexham employer: ClwydAlyn Housing
Join our dedicated team at Hurst Newton Supported Living Scheme in Wrexham, where you will have the opportunity to make a real difference in the lives of young people experiencing homelessness. We offer a supportive work culture that prioritises empathy and personal growth, alongside ongoing training and development opportunities to help you build a rewarding career. With a focus on trust, hope, and kindness, you'll be part of a values-driven organisation committed to empowering individuals towards independence.
StudySmarter Expert Advice🤫
We think this is how you could land Homeless Support Officer in Wrexham
✨Tip Number 1
Network like a pro! Reach out to people in the sector, attend local events, and connect with organisations that align with your values. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the organisation and its mission. Be ready to share how your skills and experiences can help young people achieve independence. Show them you’re passionate about making a difference!
✨Tip Number 3
Practice your communication skills! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your approach to supporting young people.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and making a positive impact.
We think you need these skills to ace Homeless Support Officer in Wrexham
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for helping young people and how your experiences have shaped you.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Homeless Support Officer. Mention specific examples that demonstrate your empathy, communication skills, and ability to handle challenging situations.
Showcase Your Values:We’re all about Trust, Hope, and Kindness here at StudySmarter. Make sure to weave these values into your application. Share stories or experiences that reflect these principles and how they guide your work.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people. Plus, you’ll find all the info you need about the role and our team there.
How to prepare for a job interview at ClwydAlyn Housing
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Homeless Support Officer. Familiarise yourself with the key skills required, such as empathy, communication, and resilience. This will help you articulate how your experiences align with the role.
✨Showcase Your Empathy
During the interview, share specific examples that demonstrate your empathetic nature. Talk about times when you've supported others, especially in challenging situations. This will highlight your genuine passion for helping young people and your ability to build trust.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and how you handle difficult situations. Think of scenarios where you had to manage complex needs or support someone through a tough time. Practising these responses will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team culture, training opportunities, and how success is measured in the role. This shows your interest in the position and helps you determine if it’s the right fit for you.
