At a Glance
- Tasks: Support young people and families experiencing homelessness to rebuild their lives.
- Company: Join ClwydAlyn, a mission-driven organisation dedicated to beating poverty.
- Benefits: Competitive salary, ongoing development, and a supportive team environment.
- Other info: Join us for an open day on 8th May to learn more!
- Why this job: Make a real difference in people's lives and help them gain independence.
- Qualifications: Empathy, resilience, and strong communication skills are essential.
The predicted salary is between 27020 - 27020 £ per year.
Salary: £27,020 per annum. Hours: 37 per week | Nights (8:30pm – 8:30am). Shifts: Rota including alternate weekends.
Make a real difference where it matters most. At ClwydAlyn, we’re on a mission: Together to Beat Poverty. As a Homeless Support Officer, you’ll play a vital role in supporting young people and families experiencing homelessness to rebuild their lives and move towards independence. This is a hands‑on, people‑focused role where no two days are the same. Based at Bruton Park, you’ll be working in a community setting that supports individuals who may have experienced homelessness or difficult life circumstances. You’ll be a consistent, supportive presence, helping residents feel safe, valued, and empowered as they rebuild confidence, develop independent living skills, and move towards more stable futures.
What you’ll be doing:
- Building positive, trusting relationships with residents
- Supporting people to develop independent living skills (cooking, cleaning, budgeting, tenancy management)
- Encouraging access to education, volunteering, apprenticeships, and employment
- Helping residents connect with key services (healthcare, mental health, benefits, substance misuse support)
- Creating a safe, calm and supportive environment overnight
- Keeping accurate records using IT systems
About the services:
Bruton Park: Supports parents and their children to build stable, independent futures.
What we’re looking for:
- You don’t need to have done this exact job before but you do need the right mindset.
- Empathy and a genuine understanding of people facing homelessness
- Resilience and the ability to stay calm in challenging situations
- Strong communication and relationship‑building skills
- A proactive, self‑motivated approach
- Basic IT skills (training provided on systems)
Relevant experience or qualifications in housing, social care, or youth work are helpful—but not essential.
The reality of the role:
This job can be challenging. You’ll support people with complex needs and sometimes face difficult situations. But it’s also incredibly rewarding:
- You’ll see real progress in people’s lives
- You’ll help individuals gain independence and confidence
- You’ll be part of a supportive, values‑driven team
Why join ClwydAlyn?
We’re committed to creating a workplace where everyone feels respected, included and able to be themselves. We welcome applications from all backgrounds and communities.
- Inclusive and fair recruitment process
- Welsh and English applications welcomed equally
- Enhanced DBS check paid for
- Ongoing development and support
Interested?
Informal chat: Tina.Thomasson@clwydalyn.co.uk
Open Day – Come and meet us! If you're interested and want to know more come to our open day event. It takes place at Crescent Court, Rhyl, LL18 1TL. 8th May | 10am – 1pm
Need support applying? We want everyone to have the opportunity to apply in a way that works for them. If you need adjustments or a different format, contact: recruitmentca@clwydalyn.co.uk
Homeless Support Officer in Rhyl employer: ClwydAlyn Housing
At ClwydAlyn, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the community. Our inclusive work culture fosters respect and collaboration, providing employees with ongoing development opportunities and the chance to support individuals in overcoming homelessness. Located at Bruton Park, you will be part of a values-driven team that empowers residents to achieve independence and stability, making every day rewarding and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Homeless Support Officer in Rhyl
✨Tip Number 1
Get to know the organisation! Research ClwydAlyn and their mission to beat poverty. Understanding their values will help you connect with them during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Attend the open day at Crescent Court and chat with current staff. This is your chance to ask questions, learn about the role, and make a memorable impression before applying.
✨Tip Number 3
Show off your soft skills! As a Homeless Support Officer, empathy and communication are key. Be ready to share examples of how you've built relationships or supported others in challenging situations during your interview.
✨Tip Number 4
Apply through our website! It’s the easiest way to ensure your application gets noticed. Plus, if you need any adjustments or support, don’t hesitate to reach out to the recruitment team—they're there to help!
We think you need these skills to ace Homeless Support Officer in Rhyl
Some tips for your application 🫡
Show Your Empathy:When writing your application, let your genuine understanding of homelessness shine through. Share any personal experiences or insights that demonstrate your empathy and commitment to helping others.
Highlight Relevant Skills:Even if you haven't worked in this exact role before, focus on the skills you do have. Talk about your communication skills, resilience, and any experience in social care or youth work that could be relevant.
Be Authentic:We want to see the real you! Don’t be afraid to express your passion for making a difference. Use your own voice and style to convey why you’re excited about this opportunity.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ClwydAlyn Housing
✨Understand the Role
Before your interview, take some time to really understand what a Homeless Support Officer does. Familiarise yourself with the key responsibilities like building relationships and supporting residents in developing independent living skills. This will help you answer questions more confidently and show that you're genuinely interested in the role.
✨Show Your Empathy
This role requires a lot of empathy and understanding. Be prepared to share examples from your past experiences where you've demonstrated these qualities. Whether it's through volunteering or personal experiences, showing that you can connect with people facing challenges will set you apart.
✨Prepare for Scenario Questions
Expect scenario-based questions during your interview. Think about how you would handle difficult situations, such as a resident struggling with their mental health or someone facing eviction. Practising your responses can help you articulate your thought process and demonstrate your problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the organisation is the right fit for you.
