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- Tasks: Support young people and families experiencing homelessness to rebuild their lives.
- Company: Join ClwydAlyn, a mission-driven organisation dedicated to beating poverty.
- Benefits: Salary of £27,020, inclusive workplace, and ongoing development opportunities.
- Other info: Challenging yet rewarding role with a supportive team environment.
- Why this job: Make a real difference in people's lives and help them gain independence.
- Qualifications: Empathy, resilience, and strong communication skills are essential.
The predicted salary is between 27020 - 27020 £ per year.
Salary: £27,020 per annum. Hours: 37 per week | Nights (8:30pm – 8:30am). Shifts: Rota including alternate weekends.
Make a real difference where it matters most. At ClwydAlyn, we’re on a mission: Together to Beat Poverty. As a Homeless Support Officer, you’ll play a vital role in supporting young people and families experiencing homelessness to rebuild their lives and move towards independence. This is a hands‑on, people‑focused role where no two days are the same. Based at Bruton Park, you’ll be working in a community setting that supports individuals who may have experienced homelessness or difficult life circumstances. You’ll be a consistent, supportive presence, helping residents feel safe, valued, and empowered as they rebuild confidence, develop independent living skills, and move towards more stable futures.
What you’ll be doing:
- Building positive, trusting relationships with residents
- Supporting people to develop independent living skills (cooking, cleaning, budgeting, tenancy management)
- Encouraging access to education, volunteering, apprenticeships, and employment
- Helping residents connect with key services (healthcare, mental health, benefits, substance misuse support)
- Creating a safe, calm and supportive environment overnight
- Keeping accurate records using IT systems
About the services: Bruton Park: Supports parents and their children to build stable, independent futures.
What we’re looking for:
- You don’t need to have done this exact job before but you do need the right mindset.
- Empathy and a genuine understanding of people facing homelessness
- Resilience and the ability to stay calm in challenging situations
- Strong communication and relationship‑building skills
- A proactive, self‑motivated approach
- Basic IT skills (training provided on systems)
- Relevant experience or qualifications in housing, social care, or youth work are helpful—but not essential.
The reality of the role: This job can be challenging. You’ll support people with complex needs and sometimes face difficult situations. But it’s also incredibly rewarding: You’ll see real progress in people’s lives. You’ll help individuals gain independence and confidence. You’ll be part of a supportive, values‑driven team.
Why join ClwydAlyn? We’re committed to creating a workplace where everyone feels respected, included and able to be themselves. We welcome applications from all backgrounds and communities. Inclusive and fair recruitment process. Welsh and English applications welcomed equally. Enhanced DBS check paid for. Ongoing development and support.
Interested? Informal chat: Tina.Thomasson@clwydalyn.co.uk. Open Day – Come and meet us! If you're interested and want to know more come to our open day event. It takes place at Crescent Court, Rhyl, LL18 1TL. 8th May | 10am – 1pm.
Need support applying? We want everyone to have the opportunity to apply in a way that works for them. If you need adjustments or a different format, contact: recruitmentca@clwydalyn.co.uk.
Homeless Support Officer employer: ClwydAlyn Housing
Contact Detail:
ClwydAlyn Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Homeless Support Officer
✨Tip Number 1
Get to know the organisation! Research ClwydAlyn and their mission to beat poverty. Understanding their values will help you connect with them during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Attend the open day at Crescent Court and chat with current staff. This is your chance to ask questions, learn about the role, and make a memorable impression before you even apply.
✨Tip Number 3
Show off your skills! Think of examples from your past experiences where you've demonstrated empathy, resilience, and strong communication. Be ready to share these stories in interviews to highlight how you'd fit into the team.
✨Tip Number 4
Don’t hesitate to reach out for support! If you need help with the application process or have questions, contact the recruitment team. They’re there to assist you and want to ensure everyone has a fair chance to apply.
We think you need these skills to ace Homeless Support Officer
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping others shine through. We want to see your genuine interest in supporting those facing homelessness and how you can make a difference in their lives.
Be Personal: Share personal experiences or insights that relate to the role. We love hearing about your journey and how it has shaped your understanding of the challenges faced by individuals experiencing homelessness.
Highlight Relevant Skills: Even if you haven't worked in this exact role before, focus on transferable skills like communication, empathy, and resilience. We’re looking for the right mindset, so make sure to showcase your strengths!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our mission to beat poverty together.
How to prepare for a job interview at ClwydAlyn Housing
✨Understand the Role
Before your interview, take some time to really understand what a Homeless Support Officer does. Familiarise yourself with the key responsibilities like building relationships and supporting residents in developing independent living skills. This will help you articulate how your experiences align with the role.
✨Show Your Empathy
This role is all about people, so be prepared to demonstrate your empathy and understanding of the challenges faced by those experiencing homelessness. Share personal stories or experiences that highlight your ability to connect with others and support them through tough times.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and resilience. Think of examples from your past where you've had to stay calm under pressure or support someone in a challenging situation. Practising these responses can give you the confidence to tackle similar questions during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the support available for staff, or how success is measured in this role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.