At a Glance
- Tasks: Support day-to-day operations in property management and ensure smooth leaseholder interactions.
- Company: Dynamic property management firm focused on efficiency and compliance.
- Benefits: 25 days holiday, flexible benefits, health support, and discounts at top retailers.
- Other info: Diverse workplace culture that values your unique perspective and supports your growth.
- Why this job: Join a vibrant team and make a real difference in property management.
- Qualifications: Experience in property administration and strong organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Property administrator who will be responsible for supporting the day-to-day operations of leasehold block management, with a focus on administrative efficiency, leaseholder liaison, and compliance. The role covers a wide range of functions including document management, Section 20 process administration, accounting support, legal documentation, and basic property management tasks. This position is key to ensuring that all leaseholder interactions and building matters are handled professionally and in a timely manner.
Responsibilities
- Block Administration
- Perform all necessary back-office administrative duties
- Maintain document management systems to ensure easy retrieval and compliance
- Manage the shared Client inbox, ensuring timely responses and task allocation
- Manage the management pack process for PM sign off
- Section 20 Administration
- Issue Section 20 notices in accordance with statutory requirements
- Track and record the progression of each Section 20 through its respective stages
- Support Property Managers in ensuring deadlines and legal standards are met
- Accounting Support
- Raise ad hoc and other relevant demands as instructed
- Prepare budget templates for PM to complete
- Collate and distribute budget pack information to support annual budget preparation
- Gardens/Fob Management
- Take full ownership of fob management, including issuance, programming, and record-keeping
- Property Management Support
- Coordinate access to flats for inspections, works, and contractor visits
- Handle low-level leaseholder and resident queries in a professional manner
- Draft and issue case notes to support Property Managers with ongoing matters
- Keep MONDAY boards updated
- Support the Head of Residential with diary management
Requirements
- Previous experience in block or property management administration (essential)
- Strong organisational and document management skills
- Familiarity with Section 20 procedures and service charge administration
- Proficiency in Microsoft Office and property management software
- Excellent written and verbal communication skills
- Ability to multitask and prioritise effectively
- Attention to detail and ability to meet deadlines
Benefits
- Holidays: 25 days increasing in line with length of service to a maximum of 30 days
- Enhanced auto enrolment pension scheme - to help you save for the future
- Life assurance - to protect your loved ones
- Interest free season ticket loans
- Cycle to work scheme - discounted bicycles
- Flu and eye care vouchers - to keep you healthy
- Employee Assistance Programme - 24/7 health & wellbeing support
- Help@Hand Remote GP app - to give you and your family access to medical experts quickly
- Platform hosting 1000s of discounts at your favourite retailers, restaurants, supermarkets, leisure & days out venues, gyms and more
- Family & wellbeing policy - including enhanced maternity pay, menopause support, neurodiversity support, carer support, company sick pay and much more
- Flexible benefits policy
- Purchasing up to 5 days additional holiday
- Discounted gym membership
- Discounted dental insurance
- Discounted private medical insurance
- Discounted critical health insurance and more
We recognise that diversity in all its forms including but not limited to race, gender, age, sexual orientation, disability, and background - enriches our workplace and enhances our ability to serve our clients and community effectively. Our goal is to create a culture where everyone feels empowered to bring their authentic selves to work, knowing their unique perspectives are welcomed and appreciated. We actively seek applicants from all backgrounds and want you to get in touch even if you don't have all the skills we have asked for - we will support you with the development you need.
Property administrator employer: Cluttons
As a Property Administrator with us, you will thrive in a supportive and inclusive work environment that prioritises employee well-being and professional growth. Our comprehensive benefits package, including enhanced holiday entitlement, flexible working options, and a strong commitment to diversity, ensures that you can balance your personal and professional life while contributing to meaningful leaseholder interactions. Join us in a role where your administrative skills will be valued, and you will have the opportunity to develop within a dynamic team dedicated to excellence in property management.
StudySmarter Expert Advice🤫
We think this is how you could land Property administrator
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Cluttons.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Cluttons? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Cluttons's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Property administrator
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Property administrator role at Cluttons, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Cluttons
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Cluttons operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Cluttons. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Cluttons.
