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- Tasks: Lead facilities management services and ensure top-notch service delivery across a residential estate.
- Company: Join a reputable firm known for excellence in facilities management.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Why this job: Make a real difference in residents' lives while managing diverse teams and projects.
- Qualifications: Experience in facilities management and strong leadership skills required.
- Other info: Opportunity to grow in a supportive and collaborative atmosphere.
The predicted salary is between 43200 - 72000 £ per year.
We are seeking a highly organised & proactive Senior Facilities Manager (SFM) to lead the end-to-end delivery of hard and soft facilities management services across a key residential client estate located in West London. You will own the client relationship on all FM matters, ensure legal compliance and safety, drive service excellence against SLAs/KPIs, and provide day-to-day leadership to the FM team, gardeners, and porters across the estate. The role combines operational leadership, stakeholder engagement (client/residents/leaseholders), and commercial accountability (budgets, contracts, lifecycle planning).
Key deliverables
- Manage all hard and soft service providers, monitoring SLAs and KPIs and re-tendering to ensure delivery of an efficient, quality and value for money service for our clients and the occupiers of their buildings/sites.
- Assist in the preparation and managing budgets in accordance with the RICS code of practice.
- Monitoring and control of budget expenditure in tandem with Cluttons client accounting team.
- Lead and develop FM team, Gardeners & Porters across the portfolio.
- Assist in the Control of all Environmental and Health and Safety, ensuring compliance across all buildings and sites with legislation, codes of practice and Cluttons policies and procedures.
- Visiting and inspecting buildings and sites as necessary to ensure, as a minimum, key deliverables are met.
- Support capital/refurbishment projects.
- Maintain accurate records via the systems used within the business.
- Assist with internal and external parties in relation to project works across the portfolio.
- Regular and accurate reporting to the partners/property managers, clients and Cluttons H&S director.
- Dealing with ad hoc queries and tasks from the property management team, clients and occupiers.
- Developing and building good working relationships with residents & leaseholders to resolve issues promptly and professionally.
- Drive process improvements & service levels across the portfolio.
Responsibilities
- Overseeing the day-to-day management of the FM, Gardeners & Porters.
- Liaising with partners and the property managers regularly and updating them on all current matters.
- Liaising with other departments (e.g. projects and building consultancy and fund management) as necessary.
- Instructing, managing and supervising of contractors in a good and timely manner who are required to work on sites under our control.
- Providing client facing expertise in FM related matters.
- Reporting to clients, where instructed, all issues relating to building/site operation.
- Developing and building relationships with clients.
- Identify areas for new business generation.
- Setting and monitoring budgets and accounts in consultation with the property managers, client accounts team and clients.
- Control and accurate coding of invoices ensuring prompt payment.
Senior facilities manager in London employer: Cluttons
Contact Detail:
Cluttons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior facilities manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the facilities management field. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers or during interviews, make sure to highlight your experience with managing budgets, SLAs, and leading teams. Use specific examples to demonstrate how you've driven service excellence in past roles.
✨Tip Number 3
Prepare for those tricky interview questions! Think about scenarios where you've had to deal with compliance issues or improve service levels. Practise your responses so you can confidently show how you’ve tackled challenges in facilities management.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Keep an eye on our job listings and make sure your application stands out by tailoring it to the specific role you’re interested in.
We think you need these skills to ace Senior facilities manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Facilities Manager role. Highlight your experience in managing hard and soft services, as well as any relevant budget management skills. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've driven service excellence and managed client relationships in the past. Let us know what makes you tick!
Showcase Your Leadership Skills: As a Senior Facilities Manager, leadership is key. In your application, be sure to highlight your experience leading teams and managing contractors. We’re looking for someone who can inspire and develop their team while ensuring compliance and safety.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Cluttons
✨Know Your Stuff
Make sure you’re well-versed in facilities management principles, especially around SLAs and KPIs. Brush up on your knowledge of health and safety regulations, as well as budget management practices. This will show that you’re not just familiar with the role but also passionate about it.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you’ve motivated staff or improved service delivery. Being able to demonstrate your leadership style will be key, especially since this role involves managing a diverse team.
✨Build Rapport with the Interviewers
Remember, this role is all about relationships! Practice engaging with your interviewers as if they were clients or residents. Show your interpersonal skills by asking insightful questions about their experiences and challenges in facilities management.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your problem-solving abilities. Prepare for questions like how you would handle a sudden maintenance issue or manage a conflict between team members. Think through your responses to highlight your proactive approach and decision-making skills.
