Property manager in London

The Property Manager will be responsible for the comprehensive day-to-day management of a designated portfolio of client-owned rental properties. This will include ensuring all properties are well-maintained, occupied, and compliant with relevant regulations. The role will involve acting as the primary point of contact for clients and tenants, coordinating repairs and maintenance, managing tenancy matters, overseeing rent collection and service charge queries, and ensuring the smooth running of each property within the portfolio. The Property Manager will be expected to deliver a proactive, high-quality service that upholds our standards and strengthens client relationships.

Responsibilities

• To undertake the day-to-day management of a designated portfolio of properties.
• To ensure the effective planning and management of all maintenance and repair work and to monitor and control all regular maintenance contracts. This will include specifying, tendering and supervising works where necessary.
• To ensure the regular inspection of all managed buildings and the maintenance of reports concerning those inspections and records and information on health and safety matters.
• To liaise with tenants, lessees, and residents’ associations as and when required and to attend meetings.
• To provide management information as required through the line manager to surveyors, clients, tenants and others.
• To supervise and monitor the maintenance and updating of the computerised property records system.
• To be responsible for the day-to-day monitoring and control of all aspects of health and safety and ensure compliance at all times with current legislation including the updating of all health and safety audit documentation in accordance with health and safety legislation.
• To authorise and approve all invoices received for payment being satisfied that the works or supply represented by the invoice has been properly incurred and satisfactorily completed or delivered.
• Pre and post tenancy work including minor refurbishments.
• Share knowledge with/ provides information to colleagues and team.
• Attend external networking events, keep abreast of market developments, and share these regularly with the team and group as required and build network within service lines.

Requirements

• Proven experience in property management, ideally within residential or mixed-use portfolios.
• Strong understanding of landlord and tenant legislation, compliance requirements, and industry best practice.
• Experience in managing maintenance, repairs, and contractor relationships.
• ARLA, IRPM or similar professional qualification (or working towards it).

Benefits

• Holidays: 25 days increasing in line with length of service to a maximum of 30 days.
• Enhanced auto enrolment pension scheme - to help you save for the future.
• Life assurance - to protect your loved ones should the worst happen.
• Interest free season ticket loans.
• Cycle to work scheme - discounted bicycles.
• Flu and eye care vouchers - to keep you healthy.
• Employee Assistance Programme - 24/7 health & wellbeing support.
• Remote GP app - to give you and your family access to medical experts quickly.
• Platform hosting 1000s of discounts at your favourite retailers, restaurants, supermarkets, leisure & days out venues, gyms and more.
• Family & wellbeing policy - including enhanced maternity pay, menopause support, neurodiversity support, carer support, company sick pay and much more.
• Plus a Flexible benefits policy that allows you to pick and choose additional benefits as below:

• Purchasing up to 5 days additional holiday.
• Discounted gym membership.
• Discounted dental insurance.
• Discounted private medical insurance for family cover.
• Discounted critical health insurance and more.

We recognise that diversity in all its forms including but not limited to race, gender, age, sexual orientation, disability, and background - enriches our workplace and enhances our ability to serve our clients and community effectively. Our goal is to create a culture where everyone feels empowered to bring their authentic selves to work, knowing their unique perspectives are welcomed and appreciated. We actively seek applicants from all backgrounds and want you to get in touch even if you don’t have all the skills we have asked for - we will support you with the development you need.

Recruitment agencies

Cluttons will only pay agency fees where a signed agreement is in place and the agency has been instructed by a member of our HR team. We do not accept speculative or unsolicited CVs from any third party, including recruitment agencies. Any CVs submitted to Cluttons or any of our employees outside of our formal recruitment process, including those sent directly to hiring managers or other employees, will be deemed unsolicited and will not be eligible for any agency fees.